Backup/Distributed Voicemail and Voicemail to Email

[Pepp77]

Hi

We have a couple of customers running backup/distributed voicemail and we have today discovered an issue with running this and using voicemail to email.

The issue we have is that we have the SMTP information for the distributed voicemail as the first line in the SMTP configuration of voicemail pro and the email information in the second line.

As a result of this the voicemail to email doesnt work. If we move the voicemail to email settings to be the first line then the emails work, but all documentation says that the backup/distributed settings need to be the first entry.

We have used both the help files and IPofficehelp.com guide which say the same thing and the backup/distributed does work when it is iin the first line (we are just testing to see if it works as the second entry - but it isnt looking good)

So my question - does anyone have backup/distributed voicemail and voicemail to email running on the same system?

One customer are on version 7.0(28) for voicemail and the other is on 6.1(x) - and both experience the same thing.

We also tested in house and voicemail to email stopped working until we deleted the backup/distributed settings.

| ACSS SME |

 

[TheSmash]

Can't believe no one else has experienced this. Recreated on V7 and V8!

ACSS (SME)

One of these days everything will work as it should, and then we'll all be out of a job!

 

[Pepp77]

Anyone?

We are still waiting to hear back from Avaya in relation to this, would love for someone else to set this up in a demo environment etc and test.

| ACSS SME |

 

[tlpeter]

I did not setup this recently.
I did it on 6.0 when it came out and since then i did not do it anymore.
Maybe soon but no voicemail to email then.


BAZINGA!

I'm not insane, my mother had me tested!

 

[plotkiller]

I had the same issue on a windows 03 server running vmpro 7.0.23 using distributed voicemail. The log showed the following:

11/04/2012 00:30:37.437 - Attempting to connect to host example.org on port 25, local bound address is (null)
11/04/2012 00:30:37.437 - CSMTPConnection::Connect: Could not connect to the SMTP server example.org on port 25. Error 11001 [0x2af9] (No such host is known.)

I added the fqdn example.org to the list of smtp servers in vm pro and it wouldn't connect despite dns working fine. I was able to get it to work by adding an entry in the hosts file for example.org to point to the mail server's ip. Good luck!

 

[CarGoSki]

I found that vm backup operation was pretty bad where much doesn't work like you would expect. mail sync between the secondary and primary is bad and passwords dont work while in secondary mode. I don't think that vm to email worked either while in secondary operation. Needs more tuning to operate better.

One thing that was not a vmpro issue is that the system choked on a large sized voicemail to email. Had to unlimit the size of emails on both servers in windows smtp settings.

 

[Albus2]

Do you really need two entries to send mails?
Im mean, if you setup IIS SMTP, then this is like a local mail server. It will send any outgoing email direcly to the sender using the DNS information.
This should be good enough for a mail sent to any exchange user too. And is should also work to send mails to external contacts. I would say, the second entry is only used for some special recipients or if network/routing does not allow it directly.