Backup 4.1 SP2 from MCD Web interface 2

[kenny5445]

Hi,

I'm having problems getting a backup from my PBX its on MCD SP2 and the java doesnt appear to load on the backup page (leaving all the buttons greyed out).

I used to be able to get a backup from the system, config doesnt change much....

I can use java on other parts of the system to import data via spreadsheet etc.

Does anyone have any tips or another way to backup the system (can i go in via telnet and then sftp the files off the system?)

Thanks

Kenny

 

[jrgood0852]

Here is the fix. I then need to get you the file, which I am trying to figure out.......

MITEL COMMUNICATIONS DIRECTOR

Article # 12-5191-00282
Symptoms
After the latest Microsoft Windows update on September 24, 2012, the System Administration Tool (or ESM) does not provide the option to backup, and improperly reports that the ESM Backup/Restore page requires JAVA.
Background
After the Microsoft Windows Automatic Update is performed, when you launch ESM > Maintenance and Diagnostics > Backup or Restore, both ESM Backup and Restore pages display the message, “This page requires Java...” (as shown below) and you are unable to perform a backup or restore. In most cases, this problem is caused by an incompatibility in JavaScript, however, this error can also mean that the Java Runtime environment is not installed. Instructions for both possibilities are included in this bulletin.


Root Cause Analysis
The latest Windows Update is not compatible with the JavaScript used in the MCD software. To overcome the latest change with the Windows Update, Mitel is taking a proactive approach and providing a modified JavaScript to address this issue.

PC Platforms Affected:
We are currently only aware of the problem on PCs running Windows 7 with Internet Explorer 9.

MCD Software Affected:
All MCD software versions from MCD 4.0 to the latest MCD 5.0 SP2 are potentially affected.








Workarounds
• The short term workaround is to use the Software Installer to perform backup or restore (via the Full Installation menu options).
• The current term workaround is to download the revised JavaScript and FTP it to your MCD platform. (See instructions below.)
• A long term solution will be made officially available in MCD 5.0 SP2 PR2 and MCD 6.0 or higher. These versions are scheduled for release in October and December 2012, respectively.
IMPORTANT NOTE: Before you perform the following workaround, ensure that you have the correct Java runtime environment installed by following the instructions that start on page 3.

To Download and FTP the Revised JavaScript:
You can use your preferred FTP client, or if you are not familiar with FTP, you can use the instructions below to use the FTP client supplied in the Windows operating system.
1. Download the attached uwi_jretest.htm file and store it on your Windows PC (for example, in c:/patch).
2. To open the Windows command line, click Start > Run…
3. In the Run dialog, type cmd and then click OK. A new DOS window opens, displaying the current path of C:/ < >
4. Use the CD command to move to the folder/directory where you stored the uwi_jretest.htm file. For example, if you stored the file in C:/patch, type cd /patch.
5. Start the FTP session by typing FTP <IP address of the MCD>. Enter the user name and password when prompted.
6. Type cd /sysro/webs/web/uwi/backup_restore and press Enter.
7. Type bin and press Enter.
8. Type rename uwi_jretest.htm uwi_jretest.ORIG
9. Type put uwi_jretest.htm and press Enter.
10. Type bye to exit the FTP session.
11. Close the DOS window.

The Java script change is immediate. You should be able to perform db backup immediately.


Determining Java Version
Since this error may also indicate that Java is not running properly, we suggest that you verify your Windows PC has the correct Java runtime environment.

1. In a web browser, navigate to www. java.com and click Free Java Download.


2. Click See all Java downloads.




3. Click Verify Java has been installed correctly.


4. Click Verify Java version.





5. The correct Java Version 6 for ESM is shown here:




Always look out for the next guy because it may be you!

 

[kwbMitel]

I've been resorting to using my virtual machine (Win7 app)

It emulates XP with IE8

If that's an option for you, it's not too painful

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jrgood0852]

Thanks, kwb, because I can't figure out how to post the file that is needed for my fix, which I have on my desktop.

Always look out for the next guy because it may be you!

 

[kenny5445]

Hi guys thanks for the quick response.

kwb do you have a link to the web page for the app (I presume your not running just a virtual machine)?

I've got a couple of Windows 2003 Servers which should be roughly equivalent to XP but they have the issue also.

If all fails I might PM your some ftp details jrgood if thats OK?


Thanks

Kenny

 

[kwbMitel]

Sorry, the XP virtual machine is an embedded app avail to WIN7 Pro users

I doubt that it can work with Win2003

Interestingly, I happen to be on a site right now where my VM is not allowing me to connect but the WIN7 part can.

I'll see how deep this rabbit hole goes.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Do you have a copy of the Software Installer Tool. That method seems to work. Although a little scary, make sure you turn off EVERYTHING except backup.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Here is a link to the file for anyone interested

https://drive.google.com/file/d/0B24x070pkcEBZWNScVF1eFd3OW8/edit?usp=sharing

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

FTP'ing the file does not work for me.

The doc's mention Java 6.0 version 30

I'm running 7.0 verson 45

I suspect this matters



**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

I've had it on two 4.2 installs and FTP'ing the file worked for me in both cases.

However, recently we have had had real trouble with java on a number of server machine (which are used for backups of 3300's). In every case it has been an issue with java on t6he machine. The last one a few days ago we had to install java three times before it would work even though it was enabled and installed. It would not even run the java verification applet on the java web site.

 

[kenny5445]

Thank you all for the assistance. I just used the google docs version of the file.

FTP'd it up as per the instructions and then lowered my java security settings (to allow self signed apps to run) and saved the backup into C:\fakepath


Thanks Again

Kenny