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Backorder Not Generated

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bcygan

Technical User
Mar 24, 2006
20
US
We selected an order for billing and changed one item's qty to ship to zero. The invoice posted and the sales order moved to history but no backorder was generated. We deal with backorders frequently and this has never come up before. Any ideas?

Progression 7.6.300b
 
Check customer file and item file. They both have flags for backorder (Y/N).
 
Both the item and the customer have the Backorder Flag checked.
 
Have either the customer or item been recently changed? The backorder flag is captured at the time of order entry, it does not read the current values of the customer's or item's backorder flag.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:
 
I ran an audit trail on both and neither changed recently.
 
Are these non-inventory items? I do not mean non-stocked, I mean the item does not exist in the item master. If so this is your problem.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:
 
This is an inventory item that we sell thousands of a day. I tried recreating the issue with the same item/customer combo in a test company and it worked perfectly.
 
It worked as in the backorder was created? Or it failed the same way in both companies?

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:
 
Try this several times. If you cannot recreate the issue there is not much that can be done.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:
 
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