BABLD - CANNOT SEE ALL USERS IN MY ORGANIZATION

[advis]

My organizations" is empty. The BABLD service is running, we can see other configurations but those users belong My organizations have disappeared. In additional we are not able to create new user because of a hanging app error "Hanging application EGC21.exe, version 2.1.58.13, hang module hungapp, version 0.0.0.0, hang address 0x00000000." Event ID:1002

Have you an idea about what could be happening?

We tried it:

C:\Program Files\CA\BrightStor ARCserve Backup for Laptops & Desktops\Server>BMB
ANALYZER -RepairLocalCDB \\Br506rs00\babld_pro$\data\vault.cdb
Check database \\Br506rs00\babld_pro$\data\vault.cdb
*------> CRITICAL: DB-Type value is zero!! Was corrected
------> CRITICAL: "Capture" tree doesn't exist in the ROOT
------> CRITICAL: Missing the "Capture" Entry
------> CRITICAL: Missing User Name for User in the local.cdb
*------> CRITICAL: Missing User ID for User in the local.cdb
The User ID in the vault,cdb is:0

C:\Program Files\CA\BrightStor ARCserve Backup for Laptops & Desktops\Server>BMB
ANALYZER -RepairLocalCDB \\Br506rs00\babld_pro$\data\vault.cdb
Check database \\Br506rs00\babld_pro$\data\vault.cdb
------> CRITICAL: "Capture" tree doesn't exist in the ROOT
------> CRITICAL: Missing the "Capture" Entry
------> CRITICAL: Missing User Name for User in the local.cdb
*------> CRITICAL: Missing User ID for User in the local.cdb
The User ID in the vault,cdb is:0

C:\Program Files\CA\BrightStor ARCserve Backup for Laptops & Desktops\Server>BMB
ANALYZER -ReconstructVault \\Br506rs00\babld_pro$\data\vault.cdb
====================== CHECK THE VAULT.CDB =============================

------> CRITICAL: The "Users" tree doesn't exist in the vault.cdb
====================== END CHECK THE VAULT.CDB =========================


C:\Program Files\CA\BrightStor ARCserve Backup for Laptops & Desktops\Server>BMB
ANALYZER -ReconstructVault \\Br506rs00\babld_pro$\data\vault.cdb
====================== CHECK THE VAULT.CDB =============================

------> CRITICAL: The "Users" tree doesn't exist in the vault.cdb
====================== END CHECK THE VAULT.CDB =========================

Thanks in advanced.

Celso

 

[saop]

I guess you are running version 11.1 (Build ?)

based on what you wrote you may do the following:

# apply SP2 if not already done
# check virtual memory settings and increase if possible
# probably you have not enough physical ram and should upgrade
# be more specific when describing a problem so that people who are trying to help you have a clear picture of the problem /environment.

saop