B179 Time is always 7 hours fast 1

[Nortel4Ever]

Just installed a B179 at a customer's site but can't get its time to set properly, it's always 7 hours fast. Did all of my programming through the B179 itself vs. the browser so maybe that's the problem.
Disabled NTP
Region = Canada
Time Zone = UTC -7 (Mountain Time)

If I manually set the time it will stay, but as soon as the phone is moved to a different boardroom or restarted the time defaults to exactly 7 hours ahead.

Changed the Time Zone to UTC 0 thinking that's where the additional 7 hours was coming from but that didn't work either, time still 7 hours ahead.

The B179 is getting its DHCP from the customer's network vs. the IPO

I have installed a lot of B179 using the IPO as a DHCP server and they get the correct time from the IPO no problem.

Finally I gave up in frustration.

 

[Pepp77]

Turn on NTP and set it to either the IP address of the IPO or 0.pool.ntp.org

| ACSS SME |

 

[tech1979]

@Nortel4Ever
Have you found anything to resolve this? I'm running into the same exact thing except its always 8 hours ahead. I'm in California so my UTC is -8. No matter what I do, use NTP or set the time manually, it always reverts to 8 hours ahead. I tried pointing NTP to an internal and external time server as well. I also tried pointing it to the IP of the IPO. I've also tried editing these settings from the phone and from the web interface. These phones are set with a static IP address as well and they register to the IPO no problem.

the IPO is on a server edition Rls 10.0.3 and the phone firmware is either 2.4.2.0 or 2.4.1.5. The customer has 4 of them doing the same thing.

Thanks.

 

[Nortel4Ever]

I found that if the B179 pulls DHCP from the IPO then the time will be correct but can't get it to work any other way.

 

[tech1979]

Ok, I'm now noticing the time gets better if I disable DST, but now I'm behind an hour. I suppose I could adjust the Timezone UTC to -7, but then once DST stops in November it will have to be changed manually. I will keep playing around with the settings.

 

[tech1979]

Well, I figured it out. Under Daylight savings I was putting the DST timezone to +1 thinking, well, I'm moving ahead an hour when in DST, but no it wants what actual UTC timezone I will be in during DST. I can't believe how much time I spent working on this.

 

[Nortel4Ever]

Thanks for the tip. You have more patience than I.