We recently upgraded from an old Audix to AVST CallXpress 7.91. Since that time MWI behavior has been erratic. More to the point, on random phones the MWI will stay lit after the AVST has called out to turn the light off.
After leaving a message in a vmail box I observe the AVST call back to the switch to turn the light on via the Line Status application on the AVST (MSG + xxxx). After it hangs up I perform status station xxxx on the CM4.1. It indicates Message Waiting: SPE.
The user then logs in and listens to the message and I observe the AVST calling the CM 4.1 to turn off the MWI via the Line Status application on the AVST. (MSG - xxxx). At that point the MWI should go out. After it hangs up I again perform status station xxxx on the CM4.1. It still indicates Message Waiting: SPE.
Like I said, it tends to happen to random stations. All stations are setup as follows:
LWC Reception: spe
LWC Activation: y
Display System-Paramaters Customer-Options:
Mode Code for Centralized Voice Mail: Y
On the AVST / Integration Options the following is set for Message Waiting Settings:
Set MWI Dialing Template: 177pppxp
Clear MWI Dialing Template: 178pppxp
Where 177 and 178 are the LWC on/off activation codes.
Several times a day I need to manually do a clr amw all xxxx on the PBX to clear the errant light.
Anyone have any issues like this in the past? If so, how did you deal with it?
-DJ PlaZma
Single-Handedly Keeping the 80s Alive!
After leaving a message in a vmail box I observe the AVST call back to the switch to turn the light on via the Line Status application on the AVST (MSG + xxxx). After it hangs up I perform status station xxxx on the CM4.1. It indicates Message Waiting: SPE.
The user then logs in and listens to the message and I observe the AVST calling the CM 4.1 to turn off the MWI via the Line Status application on the AVST. (MSG - xxxx). At that point the MWI should go out. After it hangs up I again perform status station xxxx on the CM4.1. It still indicates Message Waiting: SPE.
Like I said, it tends to happen to random stations. All stations are setup as follows:
LWC Reception: spe
LWC Activation: y
Display System-Paramaters Customer-Options:
Mode Code for Centralized Voice Mail: Y
On the AVST / Integration Options the following is set for Message Waiting Settings:
Set MWI Dialing Template: 177pppxp
Clear MWI Dialing Template: 178pppxp
Where 177 and 178 are the LWC on/off activation codes.
Several times a day I need to manually do a clr amw all xxxx on the PBX to clear the errant light.
Anyone have any issues like this in the past? If so, how did you deal with it?
-DJ PlaZma
Single-Handedly Keeping the 80s Alive!