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AVPP Svc. Rej. Reason 002 1

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gthomp

IS-IT--Management
Feb 24, 2022
3
US
Hello,
So I tried looking around and apparently that error is not listed anywhere on the webs... Hopefully someone on here can help shed a little lite in the right directions, I'm running an Avaya IP office system 11.0.4.4.0 build 6 the whole system is set up wrong, but anyways, I have checked my Endpoint Licenses, so far and I still have 14 free licenses, the issue is I have 6 new mobile Avaya 3641 phones I have all 6 configured properly for the WiFi and in the Avaya IP system, but the problem is I can only have 2 phone turned on at a time, if I turn on the other 4, I get a message on the phone saying AVPP Svc. Rej. Reason 002... now if I turn off the two phones that are working, two other phones will pick up and connect, which made me think it was a Licensing problem, but according to the system I have 16 licenses free, my thought was maybe its a problem with a "Power User" license, but I keep removing power users and the number of available instances just keep dropping. So not really sure which way to head on this, any thoughts? Thank you
 
I found the problem, AVPP (Avaya Voice Priority Processor) can only handle 20 connected mobile phones, and apparently we have more than 20 trying to connect.
 
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