AVPP & 3616 Voice Quality Issues

[glimma]

I have a AVPP with about 15 3616 handsets on a S8500 running CM 2.2.0. We are constantly experiencing poor speech quality on the 3616 handsets no matter where we are in the facility.

I've never worked on the AVPP system, so I need some help in trying to figure this out.

When logged into the AVPP, the software release is shown as:

Hardware Versions: 33/02
Factory Page: 230.007
Downloader: 230.157 (6306ac8a)
Table of Contents: 167.110 (3980a947)
Functional Code: 168.110 (6d825ceb)
File System: 169.110 (0b4d0d60)

When I check the Avaya website, the latest software I can download is v17x.037. I cant see how v17x.037 tie's in with the software version above, so I'm not sure if I'm running the latest release or not.

With the handset firmware, the latest I can download from the Avaya website is 96_056, but again when I look at the handsets I can't figure what release I'm on at the moment.

I also need to check/confirm appropiate QoS settings but I can't find any recommendations from Avaya for this, does anybody know if there is any config notes?

Cheers

Glimma

 

[glimma]

Anyone???

 

[oneboywonder]

Hi Glimma,

Software version V17x.037 tyes in with

Table of Contents: 167.110
Functional Code: 168.110
File System: 169.110

but according to the Software notes is only for CM3.1 and higher.

I have never managed to work out what version the handsets are as the menue does not show this. But you will not be able to use the latest version as it does not work with the software you are running on the AVPP.

How many access points are you using?
How many Handsets can register to an access point?
What access points are you using?

 

[glimma]

Thanks oneboywonder.

I've had a look the pdf doc I downloaded with the firmware and I can't see anything relating to the CM version compatibility. The doc I downloaded is ExternalRelNotes173_037.pdf

The access points are CISCO 1240AG and we have 7 of these installed.

On the AVPP we have it set to 5 phones per access point.

Also on the AVPP we have SVP-II Mode set to Netlink IP, but according to the manual it should be set to Avaya.