Avg removal results in error message or random reboot with Eudora 1

[jlockley]

AVG removed in favor of Avast (very satisfied) leaves scraps behind including the dll avgeudora32.dll

Removing all references to avg from the (Backed up) registry and removing avgeud32.dll resolves this problem, creating a different DLL problem:
Beginning dump of physical memory (addresses)
DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

[jlockley]

I was multi tasking and sent that off too soon. Sorry.
So:

The new problem is that at times but not always causes a memory dump and a reboot when close on errors is enabled.

Reinstalling the avgeudora32.dll seems to fix the problem of random reboots or memory dump blue screens when reboot is disabled, but it brings back the "cannot create instance of AVG7" warning on opening Eudora.

All avg pointers have been removed from the registry. There is no text reference to avg as far as I can see in any of the files within the Eudora folder. (One piece on the Eudora site suggests removing the avg reference from Eudora.ini, but ther is no such file and no such reference exists.)

I would appreciate any suggestions on resolving this issue.

 

[satrow]

Check for an AVG-related driver within the hidden entries in Computer Management - Device Manager. you'll need to unhide them from the menu to see and remove them (if there are any - no AVG-equipped PC to hand).

 

[jlockley]

There are four entries for AVG (Stubborn..a program I would never recommend to anyone at this point. Does no leave graciously). All not working properly. What kind of trouble am I getting myself into if I uninstall them?

 

[AMHParson]

I use AVG Professional 7 on my WinXP computer, and have quite a bit of experience, including this problem with Eudora. If you've uninstalled AVG 7, it should be quite safe to remove those files, which I would recommend doing in safe mode. I would also recommend, however making a backup of the registry, just in case something goes fubar. (I had to remove it from one computer, and it left those same entries. Removing them manually in safe mode fixed that problem, and I DO RECOMMEND SAFE MODE, SO THAT THE ANNOYING DRIVERS DON'T FIRE UP DURING BOOT.)

Also, use a real client, fire up Thunderbird (Just kidding). It's a little easier to configure, (IMHO anyway) and has NEVER messed up with AVG. (Or you can drop AVG all together, but I like the setup. )

Hope this helps.

Alan Parson, Advance Material Handling, LLC
"Your system has encountered an error (0x800CCC0A).
What the error is, I don't know, but format c: can fix it.

 

[AMHParson]

Actually, I forgot something. I just read some of your other posts.

You're running Windows XP, right? (I'm assuming XP).

DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL is a nasty error. I've seen it too many times (especially here, when somebody gets a smart idea to install something). It happens a lot with programs after Service Pack 2 is installed. (Service Pack 2 might have fixed things, but also screwed some up)

Yes, Eudora was one of those programs I had a problem with. >.<

If the steps I gave you fail to work, try backing up your data, and re-installing from scratch, which may resolve the problem. (Yes, I had to do this as well. >.<)

Once again, I hope this is of help.

Alan Parson, Advance Material Handling, LLC
"Your system has encountered an error (0x800CCC0A).
What the error is, I don't know, but format c: can fix it.

 

[jlockley]

Thanks for both. Sorry it's 2k sp4. I should have said so.

T he IRQL--etc error has not occurred since restoring avgeud32.dll to the Eudora folder. I am hoping this is the key.

This happened after a lengthy series of repairs including a reinstallation of sp4, but it is probably attributable only to the AVG issue. (The lengthy series of repairs was due to a security patch update run amock - unfoturnately not all that unusual).

I hve done from scratch a number of times, reinstalls, overinstalls, etc in the past, and it's something I would like to avoid if at all possible. I am going to attempt your suggestion..yes, and always safe mode and always backup (I have learned over the years to back up the registry on a regular basis, anyway). I will let you know how it goes.

 

[jlockley]

I just read your post again. I did reinstall it, but that made no difference. Removing the files from the Device Manager and renaming the offending dll seem to have worked. Touch wood.

The device manager issue is interesting. I notice that there is a lot of garbage hanging around there, including quite a few Symantec remainders, which I also removed (all files show to be not working under properties.) I fancy it starts faster without them, but I am not sure.

Am I correct that all of the files that are greyed out under the hidden files can be removed without consequences?

 

[satrow]

Be careful with the hidden drivers in Device Manager - I wouldn't remove anything without research!

Generally though, items that are greyed out are no longer installed.

 

[jlockley]

Well, I did deep six the various Symantec dribblings. I have n ot had anything from Symantec on the computer for a lont time, but it keeps turning up with a demand now and then. Also removed it from the registry a while back.

I suppose I am just a fuddy duddy for thinking that leaving so much trash behind is bad manners. Anyway, nothing drastic has happened so far, and thanks very much for the help. I'll leave the rest of the stuff where it is. Is it just my imagination, or could I be starting up faster since the entries were removed?

 

[satrow]

Basically, the fewer drivers are being loaded, the quicker XP should start.

 

[jlockley]

2k, but I guess it's the same. Thanks.