Avaya Workplace issues... 1

[Z-man]

Trying to get Avaya Workplace up and running for a remote user. They use VPN, so I just have the IP address setup under the services. Connects fine, shows up in system status and they can take inbound and outbound calls. I cant figure out how to add people to their contacts? the plus sign seems to be greyed out. Also, when I click on the user icon, I get "no incoming call features available".. I hope it is something simple. I hope just a few user settings I missed?

Any ideas? Thank you for the help.

 

[Z-man]

I might have figured out part of the issue.. I don't think the application downloaded the 46xxsettings.txt file when it got installed. Is there a way to force the application to go back and get this file or do I need to do a reinstall?

 

[techmoderick]

remove app.
install app again.
choose manual configuration.
use the following. obviously the xx represent your ip/fqdn

http://xx.xx.xx.xx/46xxsettings.txt

or

https://xx.xx.xx.xx/46xxsettings.txt

 

[derfloh]

Settings - Support - Reset App (don’t know how the menu option is banned in English but you will find it)

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Z-man]

Ricky... thx.. that was it.. Everything came up correctly once I did that. Thank you.