Avaya Workplace - IPhone shows presence offline when the client goes background

[Rui Oliveira]

Hi,

I have problems with IPhone.

Phone shows presence offline when the client goes background.

This article tells how to solve (Link), but when I try to access it, it no longer exists .

Anyone have this article or the solution for this problem?

Thanks

 

[IPOLackey]

What version is the IPO?

That SOLN is for IP Office SE 11.0 FP4 SP1, SP2,SP3.

 

[Rui Oliveira]

The version is IP500 V2 11.0.4.0.0 build 74

Do you any suggestion to resolve this problem?

 

[IPOLackey]

Solution
Apply the CP 11.0.4.1.36 build 1 and adding NUSN DEV_MOBILE_IMPLIES_APPCONTROL resolved the problem.

Formal fix for the bug fix requires implementation APNS Support in the CPE Deployments ,this is planned in IP Office 11.1.0.0 (Previously it was called 11.0.7.0).

The GA date of 11.1.0.0 is currently planned as March 24th 2020. Feature is currently in the development stage.
APNS Support for IP Office CPE is planned in 11.1 timeframe with complete support

from IX Workplace in 3.8.4 (In April 2020 timeframe).

Powered (Virtualized) 11.0.4 stream will not get Apple Push Notification.

 

[Rui Oliveira]

Many thanks