Avaya voicemail pro services stop responding

[ipedro]

hi
I have one problem with my voicemail pro.
the service of voicemail after few hours of working well stop working and only restart if i go there and press restart (on the services)
i have everything ok, the licenses is valid the pc minimal request are respected, but the system doesn´t work well.
does anybody have a solution?

 

[amriddle01]

Do you have the firewall off or have run the avayafw.bat file, does sound like a licencing issue of some sort

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[ipedro]

I'm working with ip office 500 5.0(15) and Voicemail 5.0(23)

 

[ipedro]

the firewall is off

 

[amriddle01]

Run a VMdebug trace and sysmon trace and look at them when it happens

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[ipedro]

ok

 

[ipedro]

earlier i tried Procmon and didn´t find anything

 

[ipedro]

i fond the same problem in this site but i have to pay for a solution.

http://www.experts-exchange.com/Networking/Telecommunications/Q_23982556.html

 

[NYSTECH]

Does it stop after 2 hrs?

ACS- IPOffice Implement

 

[ipedro]

more or less

 

[amriddle01]

On the VM server check this file c:\DbgOut.txt that is a log of VMPro stuff, anything revealing in there

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Textron68]

On the Voicemail PC.
Check Power Options for the following:
Turn off Hard Disks: <Never>
System Standby: <Never>
Hybernate tab: Disable (uncheck) Hybernate

Also under Device Manager go to your Network Adaptor Properties. Under the Power Management Tab uncheck 'Allow Computer to turn off to save power.

 

[NYSTECH]

Is this a new install??? have you checked the power options on PC?

ACS- IPOffice Implement

 

[ipedro]

Turn off Hard Disks: <Never>
System Standby: <Never>
Hybernate tab: Disable (uncheck) Hybernate

It's all disable


i tried to install in 2 pc with vista and 1 with xp prof sp3 (where i'am working now) and i have always the same error.

 

[ipedro]

does anyone have a a solution??

 

[amriddle01]

You have not provided the results from the traces or indictaed what they revealed if anything. Do you have a clean pc not on the network without any company policies effecting it that you can connect directly to the system, if that works you know where to look

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[ipedro]

the pc had the windows vista and because it didn't work i format the pc and instal the XP pro sp3
about the trace i'm monitoring the pc at this moment

 

[amriddle01]

What vm licence/licences do you have? It must be something local as we have several sites on the same release and have never seen this

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[ipedro]

i find the problem.
i forgot to insert the voicemail pro license, and was because of that that the system didn't work and was running for abaut 40m.
sorry for your time and thanks a lot for you help

 

[amriddle01]

That'll do it

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?