Avaya Vantage K175 SIP login error

[Demetrio1990]

Good Day Everyone,

In our office, I installed our first Avaya Vantage K175 Version 3. It works, however notifications appear from time to time. "SIP login error" I tried alternative UTP cables as well as connecting to different switch ports, but the issue remained.

What's wrong with this?
Any help will much be appreciated

 

[ipohead]

Which release are you on as the version 3 needs a fairly recent release (although this may not account for this error).

Can you see the phone on the network?

This article might help.

 

[Demetrio1990]

Avaya Vantage Release 3.0.0.0 Firmware.
Yes i can see and ping the ip address of the phone.

 

[Travis Harper]

I had that issue as well, just recently.
For me I had forgot that I had been testing out some of the embedded security features, and enabled "Allow SIP User Agents - Whitelisted Only

I had to go into the Voip/Access Control List and add Avaya Vantage Connect/3.1.1.2 to the whitelist.

I also has to go into SystemStatus and clear the device from the blacklisted extensions.

After that it logged in straight away.

 

[dum_ukg]

Hello Demetrio1990. Were you able to solve this issue? We have the same problem, and we don't know how solve him.

 

[dum_ukg]

Everything went well after updating the SM to version 6.3.19.0.631902

 

[Demetrio1990]

Hi dum_ukg,

We are unable to repair it. We opened a ticket with Avaya, however even their technical assistance is unable to resolve the problem.

 

[Travis Harper]

Are you certain you have the SSL Certs created properly and installed on the Vantage?

 

[Demetrio1990]

Hi Travis Harper,

I have no idea how to set up this SSL Certs. appreciate your support to share the manual or step by step procedure to setup this.

 

[Travis Harper]

If you have not setup of the SSL Certs, then this will be the root cause of the issue.
here is a great guide on deploying SIP endpoints on Avaya IP Office.

https://ipofficekb.avaya.com/busine...ce SIP Telephone Installation Notes_en-us.pdf