Avaya -Suite CRM Integration

[Bidemi]

Hello,

We want to integrate AVAYA ip office release 10.1 to our CRM solution.

Our CRM developer only writes codes PHP languages and AVAYA IP office API uses .NET.


We need all incoming calls to open a URL for our CRM to capture the incoming call telephone number and call duration and possibility of making outbound calls from the CRM interface itself.


I know it is not allowed to post a job here but we really need someone that has done this before to help us with this API.

I will really appreciate any help.

Thanks.

 

[janni78]

First of all, IP Office API doesn't use .Net, it uses WebServices or TAPI.
You can use .Net to integrate against that, as well as most other languages.

For the first part of opening and URL you would need an application to trigger that, seems like UC+ is pretty popular.
To get call duration and making outbound is a bit trickier and there are several options on how to implement that depending on what possibilities you have in your CRM.

"Trying is the first step to failure..." - Homer

 

[intrigrant]

.NET and TAPI are like water and fire, it will not work.
Beside the above Microsoft does not do any development on TAPI anymore, and in every update lately they screw up TAPI things which must be adjusted manually.

Webservices sounds the logical choice to make but you can only get any support if you are a participate in the Devconect program which is really expensive.

The easiest (and probably cheapest) way is to buy working 3th party software like UC+ or similar.

 

[janni78]

.NET applications work fine with TAPI, at least the ones I've done =)
But in R11 Web Services for IP Office are starting to be good enough that you can do most things using that.

"Trying is the first step to failure..." - Homer