Avaya Software Support & Upgrades

[Winky92]

thread690-1529108

referencing:

http://www.tek-tips.com/viewthread.cfm?qid=1529108&page=9

and also:

http://www.tek-tips.com/viewthread.cfm?qid=1585084&page=1

In these post, discussing SS and SSU... I'm in the same boat, trying to decide if SS or SSU are worth it for a major overhaul of our Definity (we're thinking of going from a G3siV11 to a S8510 or S8800 with CM5.2).

Based on the quotes that I've received, there is a substantial annual cost difference between SS and SSU. According to my math, the cost difference between SS and SSU will pay for the total cost of the major license upgrade every two years.

How often does Avaya come out with major ugprades? If it's less than every two years, this doesn't seem like a worthwhile investment... If I can go four years between upgrades with just SS, I'm spending half as much on my phone system (my LAST major upgrade was seven years ago, and its served us well for that time, so I suppose the answer is 'yes').

Am I figuring this correctly? Is there anything ELSE I'm getting with SSU that would make it worthwhile? Does it include necessary hardware upgrades for future releases? We're spending a lot on hardware for this upgrade...

Thanks for any input...

 

[Mitch672]

SSU does NOT include any hardware, it is software only.

AVAYA has been accelrating the pace of CM major releases, CM4 was out for a long time, which CM 5 has only been out for about 12-16 months or so, and is about to be replaced my CM6 very shortly...

I would get the SSU, at least for the initial prepaid 3 year term, as CM6 may last a good long while, and you don't want to be stuck on CM5



Mitch

AVAYA Certified Expert

 

[Winky92]

Thanks for the info. Is there a specific release date scheduled for CM6?

 

[mikeydidit]

Winky92 Not trying to high jack your thread but possibly add something worth your wild to it.

I too am looking at upgrading from CM 3.1 to 5.2 and ran into something this morning I am not sure about. I see the cost (RTU's) is different for digital sets vs. analog. Should I (we) decide to break these out into two different groups how do this limit me on using these? Is it just a threshold for each? Will they them show up in the “disp cap” screens as analog and digital RTU used?

Thanks and hope you don’t mind Winky…


When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[Winky92]

I don't mind... Interesting question. In the quotes I received, I didn't notice any differentiation between RTUs for digital vs analog. They just list the total quantity of RTUs * $xx per RTU = total $$ extended cost (or I should say $$$$$ extended cost) as one line item. Maybe they averaged the two.... but different vendors used a different number of licenses and show the exact same $$ unit price, so I'm thinking it isn't an average.

Would an IP phone have a -third- type of RTU with another cost?

My impression in vendor meetings was the cost difference between analog vs digital relates to the different cost of the TN port cards, and we're carrying over all existing phone sets.

 

[vaoldschl]

Winky92: I have heard talk of CM6 for May 2010 (of course back in Nov I heard March 2010). I have also heard talk of the death of the S8510 so if you do decide to jump to 5.2 it may be prudent to do it on an S8800.

 

[mikeydidit]

I thought the same thing Winky but found (I really don't want to post it) two different prices on the RTU's. One for analog and one for digital. The difference was about $40.00 per RTU, so that adds up in my case of 13,000 RTU's.

May be something you want to look into and hopefully someone can come in and post something on the questions I asked. I don't think its a port thing where you are limited to certain ports, but more of a "you have 1000 analog RTU's" after that you have to buy more thing.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[Winky92]

Wow. Are you buying RTU's for the entire population of Littleburg, PA? Here's a money saving suggestion-- for multiple people sharing an office, buy one good speakerphone to share. Whenever someone has to use the phone, just have them talk really loud. You might be able to trim thousands of RTUs.

$40 difference seems like a lot. That's very close to what I'm paying just for one RTU. Are you purchasing additional feature licenses for digital phones? Like some Mobility or Call Center features?