Avaya Softphone Error

[hcalix]

I am getting an error after logging into the Avaya IP Video Softphone: "All acounts failed to enable"

I have the IP Office 500 R6 and I have a combo card installed and only 1 SIP line configured.

I have watched the monitor and it shows that when the softphone logs in it is trying to register with the SIP server for some reason.

Is there a way to stop this, or do i have something configured wrong?

I have seen this error defined in another thread and the solution was to check if i have a sip line to my computer and i do not.

Any help would be greatly appreciated. Thanks

 

[tlpeter]

Do you have a power user license ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[hcalix]

Yes

 

[amriddle01]

Dou you have the HTTP provisioning tuned on?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hcalix]

Yep, I can login and eveything, just receives an error after trying to enable accounts. For some reason te softphone tries to register with the SIP server and not the IP Office

 

[amriddle01]

What do you mean "after trying to enable accounts", that's not a process I am familiar with in regards to the softphone or is that an automated message that is popping up

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hcalix]

I have attached the a picture of the error. After i login with the power user that i have setup in Manager, it pulls up the softphone, then gives me this error.

 

[amriddle01]

Unusual, never seen that before. May be worth escalating to your Disty/Avaya as long as you are already at the most current IPO and softphone release

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[RogerTurboFederer]

never seen that before.
Did you follow every step in the instructions manual ?

 

[hcalix]

Yep, just got back from the Avaya IP Office training class, i can get the softphone to work without a SIP line configured, but as soon as I add the SIP line into the system, the softphone gives me that error.