Avaya Softphone 2050pc

[kennyjp123]

Hi Well I have another problem using an Avaya 2050pc Softphone and using Avaya Contact Center. So I have agents setup on CCM to hear a beep when they have a incoming queue call. this works great on our 1150 VoIP phones, but for some reason the Beep does not happen when the agent is using a softphone? Phone programming is setup on Nortel CS1000e.

 

[Firebird Scrambler]

I don't have much on the 2050, except this old record below.

15 November 2007: IP softphone release 2.2.264 available.
This maintenance releases delivers some minor enhancements to the IP Softphone 2050 as well as bug-fix.
This maintenance release is being provided as a no charge update to all customers who have purchased Release 2.0.228 or later.

Enhancements
IP Softphone 2050 2.2.264 provides the following enhancement:
.. “Screen Pop” on Incoming Calls or Disconnect
On a CS 1000 4.5 (or later) system, when the IP Softphone 2050 2.2.264 (or later) application is minimized to the Windows taskbar system tray, an incoming call will result in a “screen pop” showing the Active Directory Number, Calling Party Name (if available), and Calling Party Number (if available). When the “screen pop” is present, the user can click on the “Answer” icon to answer the call, the “Open” icon to maximize the IP Softphone 2050 application, or the “Close” icon to ignore the call and remove the “screen pop”.
Similarly, if the IP Softphone 2050 2.2.264 (or later) application is minimized to the Windows taskbar system tray, the disconnect of an active call will also result in a “screen pop”.
This enhancement is only applicable on CS 1000 4.5 or later systems and requires the application of PEP MPLR24248.

Quality Improvements
Maintenance Release 2.2.264 contains numerous resolved issues and closed cases. The list of resolved issues since the last maintenance release (2.1.260) is listed below.
Q01590154: Programmable keys disappear after changing theme.
Q01745388: IP Softphone 2050 running in “realtime” when call is active.
Q01302118: Line key treats call as hands-free instead of headset
With the addition of patch MPLR24100 on a CS 1000 4.5 or CS 1000 5.0 system, the user of the IP Softphone 2050 can access the “On hook default path” settings and configure the IP Softphone 2050 to use either “Handsfree enabled” or “Headset enabled”.
Q01656780: Config changes when USB connection is moved.
If the Nortel USB Headset is moved from one USB port to another on the Personal Computer, then the “Sound Devices” settings remain unchanged.

Call Server Compatibility and Requirements
This maintenance release is compatible with the following Nortel Call Servers:

CS 1000 5.00W + IP Line 5.00.31 and SS 5.00.31
PEP MPLR24248 is required for the “screen pop” functionality.
PEP MPLR24100 is required to allow configuration of the “on hook default path” as well as the Diagnostic/QoS menus.

CS 1000 4.5 - X21 4.50W - IP Line 4.50.88 or later - SS 4.50.88 or later
PEP MPLR24248 is required for the “screen pop” functionality.
PEP MPLR24100 is required to allow configuration of the “on hook default path” as well as the Diagnostic/QoS menus.

CS 1000 4.0 - X21 4.00T - IP Line 4.00.55 or later - SS 4.00.55 or later
“Screen pop” functionality is NOT AVAILABLE on this version of CS 1000 software.

I've added in a link to the Call Centre guide.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[kennyjp123]

Ok thanks, this is a start anyway.