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Avaya Soft phone expert

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jackdaniels1

Technical User
Sep 19, 2008
10
GB
Are there any avaya soft phone experts out there i am having trouble using when yousing remote desktop and when remoting ontoa vmware box
 
Hi ,
What release are you using
release 6 soft phones are the only release supported by avaya for citrix and virtual environments at the moment.

D.
 
Yeah i am using Release 6. I install the Client on the virtual pc. Connect USB headset to the pc being used to remote the virtual PC and it looks like it getting picked up by the OS. It looks like avaya software cannot detect the headset.

Error when login in to avaya soft phone:

The application is unable to access to the sound system. Make sure the sound system is configured and operating properly, and that no other applications are currently using the sound system


 
Hi
that has to do with your virtual PC, does the virtual PC enviroment detect your USB headset at all ?

D
 
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