Avaya Soft Console

[BHodgins]

One of my branch offices has the Avaya Soft Console w/ an IP phone. How is the directory on this soft console managed? Does it automatically update from the switch database? The remote operator is saying that her directory is not up to date, it has former employees and is missing new employees. I don't have the Avaya Soft Console here, so I can't see the screens.

Thanks,
Bill

 

[dbrehaut]

There should be a master directory icon on desktop. There
is a procedure to import new directory data. Also the user
can edit the directory from softconsole, adding or removing names and extensions.

 

[BHodgins]

thanks, where can I find out more info on this?

 

[BIS]

http://support.avaya.com/elmodocs2/softconsole/233131_3.pdf

specifically around page 43

 

[timetootime]

The directory can be updated manually but becareful with this as it possible to download the whole directory again ,therefore doubling up the entries.Depending how old a version of the Softconsole is there is a way to automatically download/update a directory .I have not yet tried this but it can be scheduled to happen out of hours.