Hello All,
We are currently running Avaya IPO r8.1 and we have a vendor trying to connect to us using some SIP lines but running into issues. There is two steps to this process one is connecting to internal extensions and the other is dialing external numbers.
Our setup is a SIP line to an external source and a SIP line to the server on our network. We have two SIP lines setup.
Line group 17 is going to our external source and Line group 18 is going to the server.
We dial 8n to get out on the SIP Line 17. We are unable to dial out from the server. They are sending us SIP traffic via number@avayaIP. For example, 800555555@172.16.1.199. This is not working and we aren't seeing traffic come to the system. The system is giving a SIP Bye message and disconnecting. However, if they send an internal extension it's working 579@172.16.1.1 after I put in the incoming call route to route to those extensions. I don't know what to do to route the external #'s.
How do we allow the outside numbers to route through the phone system and out to our external sip provider?
Any help would be greatly appreciated.
Thanks,
D
We are currently running Avaya IPO r8.1 and we have a vendor trying to connect to us using some SIP lines but running into issues. There is two steps to this process one is connecting to internal extensions and the other is dialing external numbers.
Our setup is a SIP line to an external source and a SIP line to the server on our network. We have two SIP lines setup.
Line group 17 is going to our external source and Line group 18 is going to the server.
We dial 8n to get out on the SIP Line 17. We are unable to dial out from the server. They are sending us SIP traffic via number@avayaIP. For example, 800555555@172.16.1.199. This is not working and we aren't seeing traffic come to the system. The system is giving a SIP Bye message and disconnecting. However, if they send an internal extension it's working 579@172.16.1.1 after I put in the incoming call route to route to those extensions. I don't know what to do to route the external #'s.
How do we allow the outside numbers to route through the phone system and out to our external sip provider?
Any help would be greatly appreciated.
Thanks,
D