Hello Everyone,
I have a customer with IPO SE 11.1.0.4, secondary server and 3 expansions. Voicemail is VMPro on the Prime server. I have gotten a few users recently who are getting the voicemail box is full recording when someone leaves a message. I logged in to vmpro client and saw 2 mailboxes in Red and when I call, I do here the mailbox full recording. The mailboxes are showing only 6MB in storage use.
I got the user to clear them out and set housekeeping to delete deleted msgs after 1 hour. Once the deleted cache is gone, the mailboxes open up. Manual clear mailbox in the vmpro client also opened the mailbox back up (obviously).
This weekend, I made a whole bunch of calls to a test extension I created and it is now full at 3MB with 36 messages ranging from 1.5-2 minutes each per message.
Avaya has spent a few hours already looking into this and don't have an answer yet and i think they may be looking in the wrong direction because they are getting me to leave test messages and collect logs timestamping when I left the test message. They did check the storage quota and it is set to 30MB.
Any ideas ?
Avaya is recommending restarting the voicemail services however this has already been done and did not resolve the issue.
Edit:
Notes:
Plenty of storage available on server (approx 800MB)
No current voicemail box is over 2MB in storage use
Avaya has confirmed all vmpro settings within the vmpro client
I have a customer with IPO SE 11.1.0.4, secondary server and 3 expansions. Voicemail is VMPro on the Prime server. I have gotten a few users recently who are getting the voicemail box is full recording when someone leaves a message. I logged in to vmpro client and saw 2 mailboxes in Red and when I call, I do here the mailbox full recording. The mailboxes are showing only 6MB in storage use.
I got the user to clear them out and set housekeeping to delete deleted msgs after 1 hour. Once the deleted cache is gone, the mailboxes open up. Manual clear mailbox in the vmpro client also opened the mailbox back up (obviously).
This weekend, I made a whole bunch of calls to a test extension I created and it is now full at 3MB with 36 messages ranging from 1.5-2 minutes each per message.
Avaya has spent a few hours already looking into this and don't have an answer yet and i think they may be looking in the wrong direction because they are getting me to leave test messages and collect logs timestamping when I left the test message. They did check the storage quota and it is set to 30MB.
Any ideas ?
Avaya is recommending restarting the voicemail services however this has already been done and did not resolve the issue.
Edit:
Notes:
Plenty of storage available on server (approx 800MB)
No current voicemail box is over 2MB in storage use
Avaya has confirmed all vmpro settings within the vmpro client