Let me start by saying we work on standard IP office a lot but not server edition.
We got in a server edition unit out of service and we wanted to Refurb it for resale however the actual server edition license is showing as dormant. All of the other licenses show as valid. The plds key shows 5 server edition licenses on it. Is it showing dormant because we don’t have it hooked up to a server? Or am I missing something else?
Tried defaulting the unit, deleting the keycode, reloading etc.
I am under the impression that a "dormant" key is typically the result of something else missing (versus invalid or obsolete).
Any help is appreciated. Thanks in advance.
Here is what's on the keycode if that helps:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<!DOCTYPE LAR SYSTEM "lar.dtd">
<LAR platformType="IP_OFFICE" sid="53" version="1.0">
<License genDate="2017/07/12" genTime="04:09:13 EDT" type="enterprise" version="1.0">
<HostID>111334019574</HostID>
<Notes>License generated by the WebLM PLDS Plug-in (version 7.1.0) on:
Wed Jul 12 16:09:13 EDT 2017
ESID: 1
SID: 53
MID:
LicenseOwner: STORAGECRAFT TECHNOLOGY CORPORATION N/A DRAPER UT United States
Group:
LicenseHost: Draper 500 Joined
Message: This production license file is for use on a production license host.</Notes>
<Product countedLicenseTimeout="600">
<Name>IP_Office</Name>
<DisplayName>IP Office</DisplayName>
<Version>10</Version>
</Product>
<Enterprise id="1"/>
<Feature type="counted">
<Name>VALUE_IPO_VM_RECORDINGS_ADMIN</Name>
<DisplayName>VMPro Recordings Administrators</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS</Name>
<DisplayName>Incremental Voicemail Ports</DisplayName>
<Value>71</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_EDITION_SERVER</Name>
<DisplayName>Server Edition</DisplayName>
<Value>5</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_WEB_COLLABORATION</Name>
<DisplayName>Web Collaboration</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_UMS_WEB_M</Name>
<DisplayName>UMS Web Services</DisplayName>
<Value>5</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_TTS_GENERIC_M</Name>
<DisplayName>VMPro TTS Generic</DisplayName>
<Value>48</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_AVAYA_IP_ENDPOINTS</Name>
<DisplayName>Avaya IP Endpoints</DisplayName>
<Value>7</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_TTS_PRO_M</Name>
<DisplayName>VMPro TTS Professional</DisplayName>
<Value>10</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_POWER</Name>
<DisplayName>Power User</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_IP_ENDPOINTS_M</Name>
<DisplayName>3rd Party IP Endpoints</DisplayName>
<Value>110</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS_M</Name>
<DisplayName>Incremental Voicemail Ports</DisplayName>
<Value>48</Value>
</Feature>
<Feature>
<Name>FEAT_IPO_NONSELECT</Name>
<DisplayName>IP Office Non Select Platform</DisplayName>
<Value>on</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_CCC_WOC_M</Name>
<DisplayName>Receptionists</DisplayName>
<Value>6</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_AVAYA_IP_ENDPOINTS_M</Name>
<DisplayName>Avaya IP Endpoints</DisplayName>
<Value>306</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_SOFTWARE_SMALL_UPG</Name>
<DisplayName>Software Small Site Upgrade</DisplayName>
<Value>1</Value>
</Feature>
<Feature>
<Name>FEAT_IPO_WLM_ENTERPRISE_M</Name>
<DisplayName>WebLM Enterprise License Hosting</DisplayName>
<Value>on</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_OFFICE_M</Name>
<DisplayName>Office Worker</DisplayName>
<Value>90</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_WAV</Name>
<DisplayName>Wave User</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS_SE</Name>
<DisplayName>SE Incremental Voicemail Ports</DisplayName>
<Value>10</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_TAPICC</Name>
<DisplayName>Third Party API </DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_POWER_M</Name>
<DisplayName>Power User</DisplayName>
<Value>205</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_UPRI_CHANNELS_M</Name>
<DisplayName>IP500 Universal PRI Incremental channels</DisplayName>
<Value>320</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_IPTRUNK_CHANNELS_M</Name>
<DisplayName>Voice Networking Channels</DisplayName>
<Value>52</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_SIPTRUNK_CHANNELS_M</Name>
<DisplayName>SIP Trunk Channels</DisplayName>
<Value>180</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_RECORDINGS_ADMIN_M</Name>
<DisplayName>VMPro Recordings Administrators</DisplayName>
<Value>2</Value>
</Feature>
</License>
<Signature>633b46c5f703e79d137ced7e3e36628e27f3c63e2c9cfcf1b58d41fddb4efbabc83e000e93c7019161e46dd25aee9cc14165f7fb8a1d73f9aae55268ad01b815b116d138486effb39d69bb5fcaa54d40b6b292bf179eddf5f7e2c60f776aa2073a4bac1df9ced403ba6b25a45af21d4138892f57c280bd144a40149e86e171d8</Signature>
</LAR>
We got in a server edition unit out of service and we wanted to Refurb it for resale however the actual server edition license is showing as dormant. All of the other licenses show as valid. The plds key shows 5 server edition licenses on it. Is it showing dormant because we don’t have it hooked up to a server? Or am I missing something else?
Tried defaulting the unit, deleting the keycode, reloading etc.
I am under the impression that a "dormant" key is typically the result of something else missing (versus invalid or obsolete).
Any help is appreciated. Thanks in advance.
Here is what's on the keycode if that helps:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<!DOCTYPE LAR SYSTEM "lar.dtd">
<LAR platformType="IP_OFFICE" sid="53" version="1.0">
<License genDate="2017/07/12" genTime="04:09:13 EDT" type="enterprise" version="1.0">
<HostID>111334019574</HostID>
<Notes>License generated by the WebLM PLDS Plug-in (version 7.1.0) on:
Wed Jul 12 16:09:13 EDT 2017
ESID: 1
SID: 53
MID:
LicenseOwner: STORAGECRAFT TECHNOLOGY CORPORATION N/A DRAPER UT United States
Group:
LicenseHost: Draper 500 Joined
Message: This production license file is for use on a production license host.</Notes>
<Product countedLicenseTimeout="600">
<Name>IP_Office</Name>
<DisplayName>IP Office</DisplayName>
<Version>10</Version>
</Product>
<Enterprise id="1"/>
<Feature type="counted">
<Name>VALUE_IPO_VM_RECORDINGS_ADMIN</Name>
<DisplayName>VMPro Recordings Administrators</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS</Name>
<DisplayName>Incremental Voicemail Ports</DisplayName>
<Value>71</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_EDITION_SERVER</Name>
<DisplayName>Server Edition</DisplayName>
<Value>5</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_WEB_COLLABORATION</Name>
<DisplayName>Web Collaboration</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_UMS_WEB_M</Name>
<DisplayName>UMS Web Services</DisplayName>
<Value>5</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_TTS_GENERIC_M</Name>
<DisplayName>VMPro TTS Generic</DisplayName>
<Value>48</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_AVAYA_IP_ENDPOINTS</Name>
<DisplayName>Avaya IP Endpoints</DisplayName>
<Value>7</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_TTS_PRO_M</Name>
<DisplayName>VMPro TTS Professional</DisplayName>
<Value>10</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_POWER</Name>
<DisplayName>Power User</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_IP_ENDPOINTS_M</Name>
<DisplayName>3rd Party IP Endpoints</DisplayName>
<Value>110</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS_M</Name>
<DisplayName>Incremental Voicemail Ports</DisplayName>
<Value>48</Value>
</Feature>
<Feature>
<Name>FEAT_IPO_NONSELECT</Name>
<DisplayName>IP Office Non Select Platform</DisplayName>
<Value>on</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_CCC_WOC_M</Name>
<DisplayName>Receptionists</DisplayName>
<Value>6</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_AVAYA_IP_ENDPOINTS_M</Name>
<DisplayName>Avaya IP Endpoints</DisplayName>
<Value>306</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_SOFTWARE_SMALL_UPG</Name>
<DisplayName>Software Small Site Upgrade</DisplayName>
<Value>1</Value>
</Feature>
<Feature>
<Name>FEAT_IPO_WLM_ENTERPRISE_M</Name>
<DisplayName>WebLM Enterprise License Hosting</DisplayName>
<Value>on</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_OFFICE_M</Name>
<DisplayName>Office Worker</DisplayName>
<Value>90</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_WAV</Name>
<DisplayName>Wave User</DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_PORTS_SE</Name>
<DisplayName>SE Incremental Voicemail Ports</DisplayName>
<Value>10</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_TAPICC</Name>
<DisplayName>Third Party API </DisplayName>
<Value>1</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_USR_POWER_M</Name>
<DisplayName>Power User</DisplayName>
<Value>205</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_UPRI_CHANNELS_M</Name>
<DisplayName>IP500 Universal PRI Incremental channels</DisplayName>
<Value>320</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_IPTRUNK_CHANNELS_M</Name>
<DisplayName>Voice Networking Channels</DisplayName>
<Value>52</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_SIPTRUNK_CHANNELS_M</Name>
<DisplayName>SIP Trunk Channels</DisplayName>
<Value>180</Value>
</Feature>
<Feature type="counted">
<Name>VALUE_IPO_VM_RECORDINGS_ADMIN_M</Name>
<DisplayName>VMPro Recordings Administrators</DisplayName>
<Value>2</Value>
</Feature>
</License>
<Signature>633b46c5f703e79d137ced7e3e36628e27f3c63e2c9cfcf1b58d41fddb4efbabc83e000e93c7019161e46dd25aee9cc14165f7fb8a1d73f9aae55268ad01b815b116d138486effb39d69bb5fcaa54d40b6b292bf179eddf5f7e2c60f776aa2073a4bac1df9ced403ba6b25a45af21d4138892f57c280bd144a40149e86e171d8</Signature>
</LAR>