Avaya SBC w IPO - Remote J Series Phone Connections

[Mullet_Rocker]

Anyone have the generic overview/steps needed in the SBC in order to get remote J Series phones connected to the Avaya SBC. The course material for this isn't the greatest and there is no doc that I'm aware of that discusses just the remote phone connectivity. Any help/thoughts would be greatly appreciated.

 

[derfloh]

It’s the same as for IX Workplace.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[jamie77]

You might need to look at your user agent blocking settings in the SBC and may need TCP411 in the reverse proxy (depending on your setup), but as said above, its essentially the same.

The course may not be very good, but the IP Office Knowledgebase has a set by step for exactly this setup.

SIP phones with ASBCE:

https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/asbce/index.htm

(although that part of the KB does seem to be down at the moment!!! )

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[jamie77]

The link via 11.0 rather than 11.1 works OK. No difference in setup!

https://ipofficekb.avaya.com/businesspartner/ipoffice11_0en/mergedProjects/asbce/index.htm

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[Mullet_Rocker]

Excellent! Thank you. When the phones actually register, can this be seen in the SBC using tracesbc commands? I'm trying to understand if I'll have any feedback of any sort for troubleshooting registration issues (kind of like using SSA or Monitor). And then, is there any information between the IPO and SBC that can be seen using SSA or Monitor?

 

[dsm600rr]

Use tracesbc to watch the phone registration.

Filter the trace to the public IP where the remote phone is at:

ACSS

 

[derfloh]

If you filter against the public IP you will only see half of the truth because you don’t see connections between SBC and IPO.

Better use the following filter:

-i "x.x.x.x|y.y.y.y"

Where x.x.x.x is the public IP of the endpoint and y.y.y.y is the IP of the IPO.

You can also use HTTP as trace option when you start the trace as long as the HTTP(S) requests of the phone are handkerchief by reverse proxy.

If you press "w" the trace will be written as PCAP file so that you can open it with Wireshark.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Mullet_Rocker]

Thank you all for the great info....now if I could just find time to get back to working on this.

 

[dsm600rr]

derfloh: Good point.

ACSS