Avaya S8500 PBX

[mutantx]

System was working fine, but the web interface for administration was not functioning. I rebooted the system and web interface corrected. It also had receptionist soft console showing red alarm lite. I was anticipating the light going off as well with the reboot....it did not. When I look at the display alarms, nothing stands out for problems with current dates. I want to be able to clear the alarm from receptionist soft console. I even used Linux command line to investigate and clear alarms...but light still on and she complaining.
display alarms

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01C15 POW-SUP y MAJOR n 01/09/19:10 00/00/00:00
01A0803 DIG-LINE n 3853 WARNING RDY 01/09/19:09 00/00/00:00
01B0102 DIG-LINE n 3851 WARNING RDY 01/09/19:09 00/00/00:00
01A1102 DIG-LINE n 3820 WARNING RDY 01/09/19:10 00/00/00:00
01A0501 AN-LN-PT n 3840 WARNING IN 01/09/22:11 00/00/00:00
01A0508 AN-LN-PT n 3881 WARNING IN 01/09/22:11 00/00/00:00
01A0516 AN-LN-PT n 3825 WARNING IN 01/09/22:11 00/00/00:00
01A0511 AN-LN-PT n 3990 WARNING IN 01/09/22:12 00/00/00:00
01A0520 AN-LN-PT n 3845 WARNING IN 01/10/22:11 00/00/00:00
01A0507 AN-LN-PT n 3859 WARNING IN 01/10/22:11 00/00/00:00
01A0522 AN-LN-PT n 3830 WARNING IN 01/10/22:11 00/00/00:00




Command successfully completed
Command:

 

[AvayaTier3]

1c15 power alarm is what is causing the console alarm light. You will have to resolve the issue to extinguish the light.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[fataldata]

Is the power supply in 1c15 functioning? You could clear alarms but if you still have a major the MJ/MN alarm notification button will go back on. What button does she have on her phone?

 

[mutantx]

Receptionist has softconsole showing RED alarm light lit. 01C15 power supply is not showing any alarms since last Friday the 9th? Would it not throw an alarm every day\date? Is this the power supply over in the chassis or on the card in slot 1C15?

 

[mutantx]

1/9/15 I powered off the Chassis and back on again. I have both 1A00 power supply and 1B00 power supply showing code 655A.

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A00 POWER SUPPLY 655A
01A01 IP SERVER INTFC TN2312BP HW14 FW022 01 02 03 04 05 06 07 08
01A02 MAINTENANCE/TEST TN771DP HW03 FW019 u 02 03 04
01A03 CONTROL-LAN TN799DP HW01 FW016 u u u u u u u u
u u u u u u u u
17
01A04 IP MEDIA PROCESSOR TN2302AP HW20 FW108 01 02 03 04 05 06 07 08
01A05 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 p 13 14 p 16
17 18 19 20 21 22 23 24
01A07 DIGITAL LINE TN754 000014 01 02 03 04 05 06 07 08
01A08 DIGITAL LINE TN754 000004 01 02 03 04 05 06 07 08
01A09 DIGITAL LINE TN754 000016 p p p p p p p p
01A10 DIGITAL LINE TN754 000016 01 02 03 04 05 06 07 08

 

[mutantx]

I only have 2 card cabinets. A and B, no C? Where is the 01C15 POW-SUP (y on board) alarm coming from?

 

[fataldata]

Please post "list config port 1

 

[mutantx]

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01A00 POWER SUPPLY 655A
01A01 IP SERVER INTFC TN2312BP HW14 FW022 01 02 03 04 05 06 07 08
01A02 MAINTENANCE/TEST TN771DP HW03 FW019 u 02 03 04
01A03 CONTROL-LAN TN799DP HW01 FW016 u u u u u u u u
u u u u u u u u
17
01A04 IP MEDIA PROCESSOR TN2302AP HW20 FW108 01 02 03 04 05 06 07 08
01A05 ANALOG LINE TN793CP HW09 FW008 01 02 03 04 05 06 07 08
09 10 11 p 13 14 p 16
17 18 19 20 21 22 23 24
01A07 DIGITAL LINE TN754 000014 01 02 03 04 05 06 07 08
01A08 DIGITAL LINE TN754 000004 01 02 03 04 05 06 07 08
01A09 DIGITAL LINE TN754 000016 p p p p p p p p
01A10 DIGITAL LINE TN754 000016 01 02 03 04 05 06 07 08

 

[smokinjoe2938]

this is only the a carrier

 

[AvayaTier3]

Both have disappeared:

01C15 POW-SUP y MAJOR n 01/09/19:10 00/00/00:00
01B0102 DIG-LINE n 3851 WARNING RDY 01/09/19:09 00/00/00:00

can you do "almdisplay -v" and "almdisplay -res" from Linux command line?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[mutantx]

almdisplay -v
NO messaging alarms
Communication MGR alarms shows POW-SUP 01C15 Friday Jan 09. This is when I powered the cabinet off\on. So it is ok to be cleared.
No server alarms.

almdisplay -res

 

[mutantx]

AvayaTier3 I truly appreciate your input and feedback, but you were losing me with the both have disappeared comment? What did you mean?

 

[AvayaTier3]

Look at the first thread you posted

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[fataldata]

Are you paging down and posting all of "List config port 1"? Your output only shows one carrier, the A, and only has one power supply and 10 cards in it.

In other words if you have dual power supplies in a G650 one is in slot 01A00 and the other would be in slot 01a15 your output does not show a B carrier nor does it show any cards in a slot greater than 10.

 

[mutantx]

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01C15 POW-SUP y MAJOR n 01/09/19:10 00/00/00:00
01A0803 DIG-LINE n 3853 WARNING RDY 01/09/19:09 00/00/00:00
01B0102 DIG-LINE n 3851 WARNING RDY 01/09/19:09 00/00/00:00
01A1102 DIG-LINE n 3820 WARNING RDY 01/09/19:10 00/00/00:00
01A0501 AN-LN-PT n 3840 WARNING IN 01/09/22:11 00/00/00:00
01A0508 AN-LN-PT n 3881 WARNING IN 01/09/22:11 00/00/00:00
01A0516 AN-LN-PT n 3825 WARNING IN 01/09/22:11 00/00/00:00
01A0511 AN-LN-PT n 3990 WARNING IN 01/09/22:12 00/00/00:00
01A0520 AN-LN-PT n 3845 WARNING IN 01/10/22:11 00/00/00:00
01A0507 AN-LN-PT n 3859 WARNING IN 01/10/22:11 00/00/00:00
01A0522 AN-LN-PT n 3830 WARNING IN 01/10/22:11 00/00/00:00
01A PKT-INT y MAJOR IN c 02/14/09:24 02/14/09:25
01A PKT-INT y MAJOR IN c 03/20/14:31 03/20/14:52
PN 01 EXP-PN n MAJOR c 03/20/14:35 03/20/14:52

Those two lines look like they're still there to me? I'm sorry if I am not understanding here.

 

[mutantx]

shouldn't clear events work to remove ALL the logs?

And then, if there was still a problem, then I would see it populate to display alarms screen...with current date?

 

[smokinjoe2938]

are you displaying active or resolved alarms, look at the dates

 

[mutantx]

active yes. Resolved no.

 

[fataldata]

Yes you appear to have alarms on carriers that don't exist and are possibly administered. Software corruption possibly? Can you put your eyes on this port network and if so can you verify that it is a 2 g650 stack?

How about the output of "display cabinet 1" or "display circuit-packs 1" and page to the b and c carrier.

 

[mutantx]

It is a 2 G650 stack. Carrier A and carrier B.
display circuit-packs Page 1 of 2
CIRCUIT PACKS

Cabinet: 1 Carrier: A
Cabinet Layout: G650-rack-mount-stack Carrier Type: G650-port

Slot Code Sf Mode Name Slot Code Sf Mode Name
00: 655A POWER SUPPLY 11: TN754 DIGITAL LINE
01: TN2312 B IP SERVER INTFC 12: TN754 DIGITAL LINE
02: TN771 D MAINTENANCE/TEST 13: TN747 B CO TRUNK
03: TN799 D CONTROL-LAN 14: TN464 H DS1 INTERFACE
04: TN2302 IP MEDIA PROCESSOR 15:
05: TN793 C ANALOG LINE
06:
07: TN754 DIGITAL LINE
08: TN754 DIGITAL LINE
09: TN754 DIGITAL LINE
10: TN754 DIGITAL LINE

'#' indicates circuit pack conflict.

CIRCUIT PACKS

Cabinet: 1 Carrier: B
Cabinet Layout: G650-rack-mount-stack Carrier Type: G650-port

Slot Code Sf Mode Name Slot Code Sf Mode Name
00: 655A POWER SUPPLY 11: TN799 D CONTROL-LAN
01: TN754 DIGITAL LINE 12: TN2302 IP MEDIA PROCESSOR
02: TN754 B DIGITAL LINE 13:
03: TN754 DIGITAL LINE 14:
04: TN763 D AUXILIARY TRUNK 15:
05:
06:
07:
08:
09:
10:

'#' indicates circuit pack conflict.


i just learned of potential bad power-supplies. Both my packs start with serial numbers 05R41000####, I do not believe these are suspect problem. I am leaning towards a software corruption then? Alarm light is still it RED on receptionist panel, but ALL aspects of phone system are working perfectly as desired.