I've turned on Business and Dynamic Advocate and my Reserve agents are automatically getting calls before both thresholds are meet. I have SLS set to Y, Activate on OCW set to Y and R1 Threshold 45sec and R2 Threshold 75 seconds, group set to EAD-MIA. Primary agent with skill is in Aux and Placed R1 agent in available. When I dial queue call to this skill, the call automatically rings to R1 agent without waiting for the threshold. I have also tried group-set to UCD-MIA and PAD and I've also removed active on OCW. What am I missing here. All help would be appreciated.