Avaya recommends Reboot S8500 every 90 days

[S8700Girl]

Hi, I recently had an Avaya technician out at one of my sites, CM3.01 S8500, because of a modem problem. He said that Avaya recommends that the S8500 server should be rebooted every 90 days. This insures that it runs without any problems or errors.
Has anyone else heard of this?
Dianne

 

[Zen216]

yes.. that is what my BP told me as well..
and the mod messaging server as well,, it has a reminder that starts putting in entries in the administrators log at about 23 days left until reccomended re-boot.

 

[phonesrus]

Interesting,
A G3 would hang its head in shame if it had to be re-booted every 90 days to keep it on the up and up. But, Hey that's progress for you.

 

[orypecos]

It is Avayas' way of cutting their costs. It all started with the Mach 5 locking up at 248 days. Instead of fixing the problem in the software like they did with Mach 4 Intuitys, they just required that the customer reboot every 90 days. So now Avaya is extending it to other machines. Why fix the software when U can require the customer to reboot that will clear out sloppy software work by Avaya?

 

[S8700Girl]

I agree. Avaya is trying to find ways to cut costs yet make the customer do most of the work, i.e., rebooting every time there is a problem they can't or don't want to figure out because of $$$$. Thanks for the advice. I will schedule the reboot. Does this effect the S8700s as well? I hope not!

 

[dadmin1]

S8700Girl,

Same holds true for the CMS server. I have been told that it needs to be rebooted every 30 days just to keep it running clean. When I asked why I was told that the Unix OS that the Sun Solaris server runs on generates artifacts (junk?) over time that need to be cleaned out by a reboot.

I do not have a UNIX background so I asked some UNIX users and they confirmed that UNIX does have a tendency to do that. I do not know that from personal experience though.

 

[mikeg826]

I've never heard of the S8500 needing rebooting. With Mod Messaging - the MSS does have the 90-day reboot, similar to the old Audix.

>mike

ACA ; ACS

 

[orypecos]

Some Unix boxes will run for years without trouble. I have seen Mach 4 Intuitys run without a reboot for over 2 years with no trouble. But they have to have good software on them, which it does, but the new stuff doesn't.

Avayas' attitude now is that they won't help you except if you have rebooted it within 90 days after installing all updates available.

 

[t3chhelp]

I have seen Avaya S8XXX servers run over 500 days without a reboot. Is there a web site stating the requirement to reboot the server every 90 days, I tried searching on Avaya's website but did not comeup with anything. I did speak to a Avaya Tier 3 engineer about this and he was not aware of this also. I just would like to confirm this "officially" before setting a reboot schedule for my systems.

 

[psepulve]

I don't believe you will find the "official" statement from Avaya Support for the S-series servers. If you do happen to run across something, pass it on.

 

[piotras]

We have S8700 and it's working over 2 years now without restart.
But our AIC (Avaya Interaction Center) indeed needs restart after 90 days if we don't want to have any troubles with it.

 

[S8700Girl]

Thanks to everyone. With your input and also my Avaya Business partner's advice, we are not rebooting the S8500. His exact words were: that is ridiculous! I never heard of any S8xxx needing to be rebooted every 90 days!

 

[orypecos]

The proof on whether Avaya requires a reboot will be when you have a problem with it. If Tier 3 will not look at it until you have done a updates and done a reboot after words, then you will know that a reboot is actually required even it it is not written any where.

 

[row1030]

If it's not written but seems to fix things when you reboot, then it is broke and Avaya needs to fix it.