splittingcodec
Technical User
Hello,
I've got a nagging issue that I'm experiencing following a system upgrade of a Primary Server from R 10.1 > 11.0.2.
The trouble that I'm having is that, for two users who use One-X portal through the web page (Https, port 9443), each morning when they try to connect and login, the system will kick them after initializing the portal, giving an error message that "You have been logged out because the phone system became unavailable"
This has been occuring for about 10 days, and here are some steps that I've taken to troubleshoot the matter:
- Ensure that the Directory Service user is enabled and has permission to Read/Write the directory under Security Settings > Rights Groups > HTTP
- Forced re-sync the system directory in the Admin login for OneX Portal and restart the service
- Change from port 8080 login to 9443
The second step above, where i force a re-sync and restart the service, will allow the user to login and use the portal for a day, but, when they come into the office the following the morning, they are again getting repeatedly kicked with the error message explained above.
I wanted to see if this was anything that any of you have experienced before, and if there's another solution short of re-building the One X Portal configuration in full.
Any help is appreciated.
I've got a nagging issue that I'm experiencing following a system upgrade of a Primary Server from R 10.1 > 11.0.2.
The trouble that I'm having is that, for two users who use One-X portal through the web page (Https, port 9443), each morning when they try to connect and login, the system will kick them after initializing the portal, giving an error message that "You have been logged out because the phone system became unavailable"
This has been occuring for about 10 days, and here are some steps that I've taken to troubleshoot the matter:
- Ensure that the Directory Service user is enabled and has permission to Read/Write the directory under Security Settings > Rights Groups > HTTP
- Forced re-sync the system directory in the Admin login for OneX Portal and restart the service
- Change from port 8080 login to 9443
The second step above, where i force a re-sync and restart the service, will allow the user to login and use the portal for a day, but, when they come into the office the following the morning, they are again getting repeatedly kicked with the error message explained above.
I wanted to see if this was anything that any of you have experienced before, and if there's another solution short of re-building the One X Portal configuration in full.
Any help is appreciated.