Avaya R10 OneX Portal

[bubble727]

Hi guys

Just upgraded our in house Avaya IPO V2 to R10, we have a V2 UC Module which i have also upgraded to R10. I now have a problem when trying to make a call from One-X Portal, I can dial from One-X, my 1408 starts dialing but nothing appears on the One-X page? I've tried using Microsoft Edge, Firefox and Google Chrome with the same results. I'm pretty sure this just worked on 9.1 so i don't know what I'm missing?


Any help would be much appreciated.

 

[intrigrant]

Did you install the Call Assistant R10 and tried with that?
Did you installed the Outlook plugin R10 and tried with that?
I had no issues after a upgrade so it must be something which went wrong on the upgrade.

 

[bubble727]

Hi intrigrant,

I did also install the plugin and call assistant. Call Assistant doesn't pop up when I make or receive s call. I did enable the screen pop in CA settings. I'll do a reinstall of R10 on the UC Module and see what happens. Is it possible to factory default the UCM or when I reinstall does that fully wipe the previous ISO?

Thanks

 

[intrigrant]

Normally a reinstall wipes all configuration.
You can unistall and re-install only One-X on the maintenance web page

 

[bubble727]

Thanks, I reinstalled R10 on the UC module and it's working perfectly now. Thanks again.