Avaya Phones Are Getting Logged Out After Any Service Interruptions 1

[dianvaguar]

Dear Fellow Avaya Users/Experts,

Users are getting annoyed every time there are service interruptions with Avaya CM or SM, some of the phone lost registrations requesting them to re-enter their username and password.

I know this happens when they interrupt the phone during this period of phone re-discovering the controller. Is there a solution to keep the registration with the phone and get any more complaints like this? THanks!

 

[biglebowski]

Look at what is causing the service interruptions and fix that.

If the phones are going into discovery that sounds like a networking issue.

 

[dianvaguar]

Thanks @biglebowski. For sure network problems will be fixed but what my question is how can we mitigate the phone login issue after any causes of disconnections or deregistration?

 

[biglebowski]

The handset should remember the last extension and register with that after a disconnection, it certainly did with our 9608 handsets after a shut/no shut of the PoE port or switch reset.

What handsets are you using and are they H.323 or SIP?

 

[jimbojimbo]

The phone may or may not remember the login/password information. This is dependent on settings in the 46xxsettings.txt file. For example, the parameter QKLOGINSTAT and CLEAR_EXTPSWD_ON_LOGOUT.