Avaya Phone30 Dropping out

[Scottg30]

Can anyone tell me why a Avaya Phone 30 would keep dropping out on a IP Office 403. The software levels are all the same but the unit stops working intermitantly. It then requires a reboot every couple of days.

This is the second unit to do this as we replaced it before!!

Thanks

 

[TomMills]

This is the second unit to do this as we replaced it before!!

That would point me in the direction of the 403.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

Also if you are running on voice cable and not cat 5/6 dodgy wiring shorting out etc can kill units quite easily also unstable power and not grounding/earthing correctly. Are you using the supplied 1m blue patch lead for the expansion module?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Scottg30]

Hi yes, i am using the standard blue cables on the IP Office and the DP box has power surge protection strips on it.

 

[amriddle01]

And the cabling is it CW1308 (voice) or Cat 5/6, if it's not cabling you can always try moving the expansion module onto another of the ports if you have any spare, you will need to remove the unit from the original port and renumber it in the config if you do this

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Scottg30]

Unformtunately the main unit is using all 3 expansion ports and these are all phone 30 modules. These wire onto a patch panel which wires onto a DP.

 

[amriddle01]

Looks like your down to the cabling or 403, remember you only get 400m with voice cable but that shouldn't cause the unit to drop if you exceed that

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Re-reading your post you should also earth/ground the system and all expansion modules not just the cabling/DP's

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Scottg30]

I think i will be swapping out the 403. Thanks for everones help on this .

 

[amriddle01]

A final one before you do, I assume you also changed the external power block for the expansion module, many people leave that in place as they get tied/fixed into the cabinet but they are often the culprit in issues like this

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[kyle1532]

we had the same problem....

we had extensions connected to the system in seperate buildings that were connected with "outside" cable 50 pair. when ever there was a storm or power surge, we would loose a 30 port phone module and it would also zap the expansion port of the 403. we had to put lighting protection and ground all units. after we did that we have not had any problems.