Avaya Partner System-Ringing to 3rd party Voicemail

[telllman]

I was called today to a new client to us that has a Partner telephone system hooked up to an ADTRAN voicemail computer system.

I found the 6 extensions hooked up to their box and computer system. Ext 27-28-29-30-31-32. All ports work and all extensions are set to immediate ring on all 5 lines. I wanted to make the voicemail answer after 3 rings currently it is answering after 1 ring. I thought just program lines 1-5 to delay ring on the 6 extensions hooked up to the ADTRAN system. It did not work the voicemail answers still after 1 ring. I need some help to see where else in programming would something be that would control this. I am a bit rusty on this partner system when it comes to special applications its been a few years for me. I think there must be a group program or something that I am missing. The client wants to ring 3-4 times live answer then go to voicemail. The ADTRAN people say they do not control this !!!

 

[TouchToneTommy]

Partner Voicemail Basics:

The voicemail ports are assigned to Hunt Group 7 (Intercom 777)
#505-7-XX-1 (where XX is the extension number)
(Do NOT assign anything else to hunt group 7 - ONLY the extension numbers of the voicemail system itself)

Lines that will be answered by the Automated Attendant are assigned to Call Distribution Group 7
#206-7-LL-1 (where LL is the line number, 01 for Line 1, 02 for Line 2, etc)

The Number of Rings before the Automated Attendant answers is controlled by the VMS Hunt Delay
#506-(1=Day/2=Night)-(2-digit Line Number)-(Number of Rings from 0 to 6)

The Automated Attendant can be set to answer Always, in Day Mode only, or in Night Mode only
#507-(2-digit Line Number)-(1=Always/2=Day Only/3=Night Only)


Here's something to note: When you assign the voicemail ports to Hunt Group 7, the system does several things automagically to the extensions. Even though they appear to have Immediate Ring assigned to them, they really don't ring on incoming calls, that is filtered through the Call Distribution Group setting. The Automatic Line Select is set to Intercom, Line 1, Line 2, Line 3, etc., because they need to go off hook on Intercom first to be able to dial feature codes and extensions. The Intercom Dial Tone is switched to "Machine", even though #309 is unchanged. This is because some voicemail systems "listen" for dial tone before dialing and can be confused by the Partner's internal Intercom dial tone. And of course the "Mode Codes", touch tone digits that are played from the Partner system whenever a voicemail port answers a call directed to it. The mode codes indicate what to do with the incoming call, such as this is Line 1 to be answered by the auto attendant, this is a call covering from an extension to be answered by that extension's mailbox, this is a user dialing Intercom 777 to log into voicemail and check messages, etc.

 

[telllman]

this was already installed and working so all I want to do is make it ring 3times before it answers from voicemail.so I guess just adjust the hunt delay as you indicated...

 

[telllman]

So as I understand I just need to focus on program 206 and 507 to correct mu issue ????

 

[TouchToneTommy]

YES, adjust the VMS Hunt Delay (#506) to control the number of rings before the call is sent to the automated attendant

 

[telllman]

Thanks Tommy all the best !!!