Avaya Partner SMDR Connection help

[Leonard4]

We have an Avaya/Lucent Partner ACS system, Model 103G. I'm trying to get our SMDR to work and have had no luck so far. We purchased a 355A adapter and have both a 25 pin to 9 pin gender/size adapter and a null modem cable that I've tried to connect with. I've tried using HyperTerminal direct to Com1 using 1200 Baud, 9600 Baud, 19200 Baud, 8 Data Bits, No Parity, 1 Stop Bit, 2 Stop Bits, and all three Xon/Xoff, Hardware, and None for error correction. Same result with all settings, a blinking cursor and nothing flowing in. I've gotten readings off the smdr port with a multi meter so I know its wired to send out and a signal is trying to be sent but nothing works.

Anyone have any advice? We're using a network cable that works on other PC's so I know the cable is good, is there some special wiring thats needed? I recall seeing something like the SMDR port only uses 2 lines, a ground and the signal send?

 

[amriddle01]

No idea, this is the IP Office forum, someone may help but this is not the best place to ask.

ACS - IP Office Implement

 

[Leonard4]

Yeah I just realized I posted this in the IP Office forum and couldn't find a delete option, sorry.

 

[IPXTech]

It has been a long time since I've tried connecting to Partner Messaging..

But for some reason I recall having to use a cross-over cable between the 355A adapter and the Partner Messaging port. So you can try swapping pins 1,2 with 3,6.

Again, it has been a long time though, but I suppose it would be worth a shot.