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Avaya Partner R7 and "Dial 0" re-routing

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geometal

Technical User
Aug 5, 2013
1
Guys, gals, need some help here.

When people call our number, and they press "0", it goes to an extension where no one seats there anymore, so after a few rings it goes to a VM that no one checks.

I would like to "re-route" when people press "0" to a different extension out of the 6 that we have at out location.

Is this doable?

TIA!
 
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