I have a feeling this may be a unique case, but has anybody gotten Telepresence working in Chronicall's Dashboard with Agents using the Avaya One-X Mobile App?
Basically, we have a call center tracking dashboard (who's logged in, on a call, on DND, and number of calls taken) that is displayed in the office and we just recently deployed the One-X Mobile app to Agents who want to work from home. Huntgroup calls are being sorted correctly and quality is awesome, but their current status or call totals are not being updated in Chronicall.
I know when we originally setup our split IPO environment we had to obtain an additional monitoring license from Chronicall to be able to gather info from both IPO's, are we just missing an additional license that monitor's the One-X server itself? That seems to not make sense to me though, but just trying to figure all possibilities.
Thanks!
Basically, we have a call center tracking dashboard (who's logged in, on a call, on DND, and number of calls taken) that is displayed in the office and we just recently deployed the One-X Mobile app to Agents who want to work from home. Huntgroup calls are being sorted correctly and quality is awesome, but their current status or call totals are not being updated in Chronicall.
I know when we originally setup our split IPO environment we had to obtain an additional monitoring license from Chronicall to be able to gather info from both IPO's, are we just missing an additional license that monitor's the One-X server itself? That seems to not make sense to me though, but just trying to figure all possibilities.
Thanks!