Avaya one-X Attendant - second incoming line

[matn]

hi All,

We are having a strange problem at our noc's.
Recently, we changed our old noc's to newer ones.

In fact, it is only a computer running the One-X Attendant software.
As far as I know, everything worked fine and the old noc's were sold.

The problem is, that when a second call comes in, the ringing tone
rings only once. On the old noc's it was a continues ring.
Our receptionists find this very annoying because they are missing calls because of this.

I looked everywhere in the attendant software, but i cannot find to change the ring tone into a loop
or something like that.

I already called our supplier, but they also have no idea where to change this option.
Does anybody have an idea?

Thanks a lot.
Kind Regards
Mathias

 

[intrigrant]

Good question, wrong forum.
One-X attendant is only used on CM, go here

 

[janni78]

I would assume you set it on the station form, page 2, Active Station Ringing as you would with an IP-phone.

Still wrong forum though =)

"Trying is the first step to failure..." - Homer

 

[matn]

Changed to the correct forum.
thx