Call Park Timeout Interval is currently set to 2 minutes, Deluxe Paging and Call Park Timeout to Originator is set to Y
I am getting a report that when using one-X Agent, if a conference is initiated and the first caller is placed on hold long enough to trigger the park timeout that the Agent cannot get back to that caller nor complete the conference, it's like one-X just blocks it...Any thoughts on this? Sure, I'd love to tell them to just not put someone on hold for 2 minutes+ but that isn't really an option unfortunately.
I don't ever recall getting this complaint when an Agent was using a physical phone onsite.
I am getting a report that when using one-X Agent, if a conference is initiated and the first caller is placed on hold long enough to trigger the park timeout that the Agent cannot get back to that caller nor complete the conference, it's like one-X just blocks it...Any thoughts on this? Sure, I'd love to tell them to just not put someone on hold for 2 minutes+ but that isn't really an option unfortunately.
I don't ever recall getting this complaint when an Agent was using a physical phone onsite.