Avaya 'Not Ready' Reasons.

[skk391]

Hi all,

I have an Avaya IP 500. I have setup not ready codes, but there do not appear within the realtime reporting. I'm running the supervisor realtime viewer - I can see a list of agents with another column called 'Agent State' If an agent goes on a not code on the their phone (i.e not ready - Lunch ) that code doesn't appear on the supervisor realtime viewer. It only appears as Busy N/A.

is there any way around this? So that the supervisor can see the actual state of the agent.

Thanks

 

[hairlessupportmonkey]

Do you mean Reason Codes?

ACSS - SME
General Geek

 

[skk391]

Hi. Yes the reason code. I'm not in front of the system but the tab under CCR. Where you can preprogram not ready reasons

 

[RGPTech]

reason codes come on the marker info of Agent queue state .So if you hover on the small triangle in that state you can see that info.