Hello,
I'm hoping someone can help point me in the right direction.
I have a situation where anyone using our Avaya softphone applications over the VPN network region, suffers audio issues.
On literally every other call, the softphone application connects to a MedPro board in our California office, causing no audio to transmit. You cannot even hear the dial tone when dialing out. However, if you hang up and open another line, you connect to our core PBX at our headquarters. This scenario is consistently on every other call. This also only happens on the VPN. When I am connected via the LAN, the calls connect to the core PBX MedPro boards every time and no audio issues occur.
Does anyone know how to correct this or set specific MedPro boards to use for a particular network region? I tried to contact Avaya, but they were not much help. They stated I need to pay for re-design work.
Thanks!
I'm hoping someone can help point me in the right direction.
I have a situation where anyone using our Avaya softphone applications over the VPN network region, suffers audio issues.
On literally every other call, the softphone application connects to a MedPro board in our California office, causing no audio to transmit. You cannot even hear the dial tone when dialing out. However, if you hang up and open another line, you connect to our core PBX at our headquarters. This scenario is consistently on every other call. This also only happens on the VPN. When I am connected via the LAN, the calls connect to the core PBX MedPro boards every time and no audio issues occur.
Does anyone know how to correct this or set specific MedPro boards to use for a particular network region? I tried to contact Avaya, but they were not much help. They stated I need to pay for re-design work.
Thanks!