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Avaya-Modular Messaging find me for 317 numbers

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whitedurai

whitedurai

Technical User
Jul 6, 2016
13
US
Hi,

Find me feature of Avaya modular messaging is not working for the external numbers starts with 317. But we are able to dial the same numbers from the desk phones without any issues. MM has been integrated to CM via Audiocodes Mediant 1000 SIP media gateway. 2 T1 trunks have been connected to Audiocodes. From Audiocodes to MM it is SIP trunks. Doesn't looks like a Telco issue as we are able to dial directly. Any other suggestions where i can look?
 
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Try Ars analysis and add the specific 317 entry on main location
 
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You can also check the AudioCodes logs to see if MM is sending the call with properly formatted number strings like 9314xxxx etc to CM (assuming 9 is your ARS FAC).
 
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Hi
Thanks for the update.
I tried adding ARS entry, still no change in the behavior. Will try to check the logs in Audiocodes. But not sure how it's only happening for 317 numbers. If it's something with Audiocodes, then what will be requires to fix it?
 
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That greatly depends on what it is that AudioCodes is doing to the call. Did you trace the trunk on the Avaya side to see what the call was doing? You can also check the MM logs to see what MM is attempting to do.
 
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I Checked the trunk on the Avaya side. It just shows that call is been forwarded to voicemail number, nothing else. I will check on MM logs to see what MM is attempting to do.
 
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Can you call any other numbers using findme ?

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Yes, I can call most of the numbers. Even I can call some 317 numbers also. Specifically some 317 numbers not working.
 
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So if you look at the OHV what does it show when the call is placed If it can call other numbers then I'm not sure this has anything to do with the Audiocode

but the Audiocodes has a pretty good syslog that can tell you if it is running into issues on this

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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Do these 317 belong to the same service provider? If not, it may be that the service provider (Telco) does not support Attendant transfer
 
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No, These numbers are geographically at different locations. Might be different service providers. But they checked and confirmed that nothing more can be done from their end.
 
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Sorry, I am not sure about the term OHV. Can you tell me how to see that?
 
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operational history viewer it is under the mod messaging program folder

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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07/19/16 08:14:01, "Call Management", 21022, "Information", 0, "OAVMAILMAS1", "WaitForCall() was requested.", 0, , ""
07/19/16 08:14:08, "Call Management", 21010, "Information", 0, "OAVMAILMAS1", "Incoming ring.", 2, , ""
07/19/16 08:14:08, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS1", "Integration data: Extension . Called extension 2025. Calling extension 9733689700. Call divert 2.", 0, , ""
07/19/16 08:14:08, "Call Management", 21027, "Information", 27450, "OAVMAILMAS1", "Incoming call detected.", 2, , ""
07/19/16 08:14:08, "Call Management", 21030, "Information", 27450, "OAVMAILMAS1", "Call routed.", 2, , ""
07/19/16 08:14:09, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 2, , ""
07/19/16 08:14:09, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS1", "Integration data: Extension . Called extension 2025. Calling extension 9733689700. Call divert 2.", 0, , ""
07/19/16 08:14:09, "TUI", 21203, "Information", 27450, "OAVMAILMAS1", "Incoming call due to a ring no answer condition for extension 2025.", 2, , ""
07/19/16 08:14:09, "TUI", 21217, "Information", 27450, "OAVMAILMAS1", "Caller has requested to leave a message for mailbox 2025 after a ring no answer condition.", 2, 2025, ""
07/19/16 08:14:09, "Text-to-Speech Controller", 21602, "Information", 0, "OAVMAILMAS1", "Text to speech service 0 was acquired. 11 services still available.", 0, , ""
07/19/16 08:14:09, "Text-to-Speech Controller", 21603, "Information", 0, "OAVMAILMAS1", "Text to speech service 1 conversion complete. 15280 bytes were output.", 0, , ""
07/19/16 08:14:09, "Text-to-Speech Controller", 21604, "Information", 0, "OAVMAILMAS1", "Text to speech service was released. 12 services now available.", 0, , ""
07/19/16 08:14:13, "TUI", 21327, "Information", 27450, "OAVMAILMAS1", "Statement 442 played", 2, 2025, ""
07/19/16 08:14:14, "Operation History Service", 20203, "Information", 0, "OAVMAILMAS1", "The following property was changed in Voice Mail System Configuration: Attr=PT_Perf_Reg_ Index=4 SMN=d7cffb78 Type=Boolean Value=True.", 0, , ""
07/19/16 08:13:51, "Operation History Service", 21439, "Information", 0, "OAVMAILMAS2", "MWI request to 'Set' the lamp has been called for extension: 1077 on port 0", 0, , ""
07/19/16 08:13:57, "Operation History Service", 21440, "Information", 0, "OAVMAILMAS2", "MWI request to 'Reset' the lamp has been called for extension: 2567 on port 0", 0, , ""
07/19/16 08:13:58, "Call Management", 21010, "Information", 0, "OAVMAILMAS2", "Incoming ring.", 1, , ""
07/19/16 08:13:58, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS2", "Integration data: Extension . Called extension 2773. Calling extension 4355. Call divert 2.", 0, ,
 
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yep that is it. Now you just need to capture the findme call to see if it will shed some light on the issue

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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am I missing where it is dialing 317 ? as I do not see it and I do not see a got dialtone for the call as well

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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It is the complete trace during the entire call flow scenario.not sure how it is missing. Is there anything else need to verified for why it is missing?
 
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You need to turn on the sip tracing

If not I would get someone involved that knows MM

look st the link below

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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