Avaya MLS-12 Voice Mail

[Tech49]

Looking for a manual (and or user guide) for basic programming for the Avaya MLS-12 voice mail. Does anyone have anything like that?

 

[SYQUEST]

You can find all the documentation for free from: support.avaya.com. But I believe the MLS-12 is a Partner telset, not a VoiceMail item. What system do you have?

....JIM....

 

[Tech49]

Jim, I dont know much about the Avaya system. I have a client that sent me a request for programming information for the MLS-12 voice mail. I'll try the web site that you've give me and see what I find. Thanks.

 

[TouchToneTommy]

MLS-12 is the phone, not the voice mail system.

Phone-wise, you just have to assign VMS coverage, with #310.

In the voice mail, you have to create a mailbox that matches the extension, and that's going to vary, depending on the exact voice mail system.

 

[TouchToneTommy]

Sorry, my mind was in the wrong forum - VMS coverage is done by adding the extension to the Coverage group for voice mail, ususally number 30. The rest of the reply stands as is.

 

[Dexman]

The MLS telephones are most often used with one of the Partner systems. However, they can be used with a Merlin Legend or Magix if a certain card is installed in the control carrier.

For convenience, here is a list of voicemails your customer might have (assuming it is an AT&T/Lucent/Avaya product).

If they have a Partner telephone system, they could have a:

1) Partner Mail
2) Partner Voice Messaging
3) Partner Mail VS
4) Avaya Partner Messaging.

If they have a Merlin Legend or Merlin Magix they could have a:

1) Merlin Mail
2) Merlin Legend Mail (007 MLM)
3) Avaya Merlin Messaging

If it ain't broke, I haven't fixed it yet.