Avaya Lync plug in 6

[jas0nh]

Hello all,

Quick question, has anybody played with the new plug in for ip office and MS Lync that has recently been released i was wondering if you call out via the plug in it will display your own DDI from the ip office unit allocated to your extension ?

 

[tlpeter]

Hi Jason.

It is very easy.
The plugin connects to the One-X Portal server (status and call actions) and uses your Avaya phone to make and receive calls.
The plugin does do nothing more than that.
It is not a softphone but just a add on.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jas0nh]

Brilliant thanks tlpeter so if i have a DDI and i make an outbound call using the plugin the receiving party will see my DDI assigned to me

 

[jas0nh]

Also if i am out of the office using lync will this feature still be available ? is it a case of entering a domain name in the server rather than ip for example portal.domainname.com

 

[tlpeter]

Yes, if programmed in the IPO.
I think you see the Lync plugin as leading but it is a plugin.
The IPO programming is leading.
The plugin (calling stuff) is controlled by One-X Portal.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

Also if i am out of the office using lync will this feature still be available ? is it a case of entering a domain name in the server rather than ip for example portal.domainname.com

You still need a phone.
The call options from Lync server are disabled.
All call option are controlled from the IPO.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jas0nh]

So if a VPN was established then it would just work

 

[tlpeter]

If you have a phone then yes.
The lync client as standalone no (it is not a phone)


BAZINGA!

I'm not insane, my mother had me tested!

 

[tidypants]

Hi,

Adding to this thread, recently installed Lync on Clients PC and the Avaya Plug in has disabled the Video call ability with lync and calling from the lync contacts, anyone got any knowledge on this?

Thank you

 

[tlpeter]

Did you read the docs as it explains why this is done.
So yes this is how it should be as the IPO should take care of this to prevent strange issues.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tidypants]

Ok, thanks for this, so if they were using the video call option previously they can not have this option once the plug in is installed??

 

[jas0nh]

Good job i have not installed this yet then

 

[tlpeter]

When you need the video call option then yes do not install the plugin


BAZINGA!

I'm not insane, my mother had me tested!

 

[Gunnaro]

Peter (and everyone else for that matter), to enable dialing Lync-Lync and Lync–Avaya, just removed these form the registry:

- HKEY LOCAL MACHINE\SOFTWARE\Policies\Microsoft\Communicator\TelephonyMode
- HKEY CURRENT USER\SOFTWARE\Policies\Microsoft\Communicator\TelephonyMode

Regards
Gunnar

 

[tlpeter]

Hi Gunnar, will this enable the video in Lync again?
This is nice


BAZINGA!

I'm not insane, my mother had me tested!

 

[Gunnaro]

I can’t guarantee it for every kind of installation, but for me it works just great after we found the “hack” for enabling Lync calls. I even did an external video conference with a customer yesterday.

Product Manager at Avaya will tell you that it’s not possible, don’t listen to him 

Regards
Gunnar

 

[tlpeter]

Impossible is on the graveyard next to "i don't want to"
They disabled it so there must b a way to enable it again.
I will keep this one in mind.
Have a star.


BAZINGA!

I'm not insane, my mother had me tested!

 

[crumthwacket]

Gunnaro - you're my newest hero - have another star

 

[Gunnaro]

I'm glad I could help.

Thanks for the stars!

Regards
Gunnar

 

[biv343]

Have another star. I uninstalled the plugin so I could get lync video back.