Avaya J129 IP Phone on IPO Office 9.0.4.0 build 965 1

[Scotty_IT]

Hi All,

I have a couple J129 IP phones that I'm trying to get up and running. I have the SIP extensions and user setup in IP office, and the phone is registered with the extension. IP Office sees the new Extension. But when i try to make a call - nothing happens. I have enough Endpoint licenses.

When I watch the system status during the call, I see a "Call busy wrap up" message then Call ended.

I've been trying to find out if its the issue with my build of IP Office or something else that I'm not aware of.

 

[janni78]

Use System Monitor to trace.

"Trying is the first step to failure..." - Homer

 

[ipohead]

Apparently

Avaya J129 IP Phone can be deployed on IP Office 10.0 SP2 onwards. For more information
about the prerequisites, see Avaya IP Office™ Platform SIP Telephone Installation Notes.

see page 19 in this J129

 

[janni78]

Missed that one, well there's the answer, and that release isn't even good with supported hardware.

"Trying is the first step to failure..." - Homer

 

[Scotty_IT]

Not good with supported hardware? i haven't had any issues since starting to look after this stuff.

 

[janni78]

Well, depends on what you're doing with the system, 9.0.6 was the first one we could roll out on a big scale.

But it doesn't really matter since R10 is required for J129s as ipohead pointed out.

"Trying is the first step to failure..." - Homer

 

[Scotty_IT]

interesting... I guess mine isn't a huge scale, under 1000 users between 4 IPO. So my next question is do I need a license to upgrade my 9.0.4.965 to version 10.0?

 

[critchey]

Yup you sure do

The truth is just an excuse for lack of imagination.