AVAYA J129 CAN NOT DIAL EXTENSION 101X OR 107X. 2

[DamianRussoNEC]

Dear forum, greetings from Argentina

In the client we have Server Edition R10.1.0.1.0 build3, among several terminals that have ip such as 1608, e129, now some J129 are incorporated.

The extension numbering plan that they have is 1xxx, and what is happening to us is that when they want to dial from J129 to certain extension numbers, for example 107x and 101x, when 107 or 101 is dialed, it already gives a reorder tone, no so when dialing 102x-103x-104x-105x-106x-108x-109x.

We note that this happens when the dialing is done by lifting the tube and pressing the speaker key and dialing the extension number.

In the case of dialing in another way, dial the extension number 107x and then press the Redial soft key, the call is carried out without problems.

I've been reviewing and editing the 46xxsettings.txt file but I can't get any variant.

This failure does not happen if dialing from another terminal model such as 1608 or e129.

Perform the same test on AVAYA IP500v2 R10.1.0.1.0 build3 and do the same.

Firmware version of J129 FW_S_J129_R1_1_0_0_15.bin.

I would appreciate if you can guide me a bit.

Thank you very much in advance and I take this opportunity to wish you a happy year.

Best regards.

 

[chriscon]

Look in the 46xxsettings for the SET PHNMOREEMERGNUMS and check which numbers are assigned.
These are the emergency numbers for the local you specified for your system.

 

[DamianRussoNEC]

Estimated chriscon,

Thank you very much for the quick answer.

on both sites, client (server edition) and my demo lab (ip500v2) there is no 46xxsettings.txt file in the SYSTEM> PRIMARY folder.

Download the current file from Avaya support and reviewing the 46xxsettings.txt file it says ## SET PHNMOREEMERGNUMS "911,109,115".


should I upload the file 46xxsettings.txt to the PRIMARY folder only? I have already tried this but I have not seen any changes in the terminal J129 after the reboot.

Best regards.

 

[gwebster]

That j129 software is ancient. Use a more current version.

 

[chriscon]

The 46xxsettings.txt file is auto generated by the system.
In order to edit that file open

http://x.x.x.x/46xxsettings.txt

copy to a txt file edit the settings needed rename the txt file to 46xxsettings.txt and upload that file to the primary folder.

 

[DamianRussoNEC]

Estimated gwebster,
You can confirm me if the version FILE: J100-IPT-SIP-R4_0_0_0-011719.zip , SIP 4.0.x is compatible in R10.1.0.1.0 build3?

I think the problem is not due to the firmware version of the terminal, I think it has to do with some configuration file that was already brought to the factory.

Best regards.

 

[DamianRussoNEC]

Estimated chriscon,

if i download last version of is the same?

when i search in browser

http://192.168.20.10(ip500v2)/46xxsettings.txt

shows HTTP Server Allows Avaya Clients Only.


the file downloaded from avaya says ## SET PHNMOREEMERGNUMS "911,109,115".

best regards.

 

[chriscon]

Go to system settings and disable Avaya http clients only

 

[DamianRussoNEC]

Estimated chriscon,

ok, now.

I can not see information about J129 terminal.

best regards.

## IPOFFICE/10.1.0.1.0 build 3 192.168.20.120 AUTOGENERATED
IF $MODEL4 SEQ 1603 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 1608 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 1616 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9620 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9630 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9640 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9650 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9608 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9611 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9621 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9641 GOTO 96X1AUTOGENERATEDSETTINGS
GOTO NONAUTOGENERATEDSETTINGS
# 16XXAUTOGENERATEDSETTINGS
SET LANG1FILE "mlf_Sage_v502_spanish_latin.txt"
SET LANG2FILE "mlf_Sage_v502_portuguese.txt"
SET LANG3FILE "mlf_Sage_v502_french_can.txt"
SET LANG4FILE "mlf_Sage_v502_italian.txt"
SET BRURI "

http://192.168.20.120:80/user/backuprestore/"

GOTO NONAUTOGENERATEDSETTINGS
# 96XXAUTOGENERATEDSETTINGS
IF $SIG SEQ 2 GOTO NONAUTOGENERATEDSETTINGS
SET SCREENSAVERON 240
SET SCREENSAVER 96xxscr.jpg
SET LANG1FILE "mlf_S31_v76_spanish_latin.txt"
SET LANG2FILE "mlf_S31_v76_portuguese.txt"
SET LANG3FILE "mlf_S31_v76_french_can.txt"
SET LANG4FILE "mlf_S31_v76_italian.txt"
SET BRURI "

http://192.168.20.120:80/user/backuprestore/"

GOTO NONAUTOGENERATEDSETTINGS
# 96X1AUTOGENERATEDSETTINGS
SET TRUSTCERTS "Root-CA-0214385A.pem"
SET TLSSRVRVERIFYID 1
IF $SIG SEQ 2 GOTO NONAUTOGENERATEDSETTINGS
SET SCREENSAVERON 240
IF $MODEL4 SEQ 9608 GOTO BRANDINGSCR9608
SET SCREENSAVER 96xxscr.jpg
GOTO BRANDINGSCREND
# BRANDINGSCR9608
SET SCREENSAVER 9608scr.jpg
GOTO BRANDINGSCREND
# BRANDINGSCREND
SET LANG1FILE "mlf_96x1_v148_spanish_latin.txt"
SET LANG2FILE "mlf_96x1_v148_portuguese.txt"
SET LANG3FILE "mlf_96x1_v148_french_can.txt"
SET LANG4FILE "mlf_96x1_v148_italian.txt"
SET BRURI "

http://192.168.20.120:80/user/backuprestore/"

SET UNNAMEDSTAT 0
IF $MODEL4 SEQ 9608 GOTO NONAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9611 GOTO NONAUTOGENERATEDSETTINGS
SET WEATHERAPP ""
SET WORLDCLOCKAPP ""
SET WMLHELPSTAT 0
GOTO NONAUTOGENERATEDSETTINGS
# NONAUTOGENERATEDSETTINGS
SET USBLOGINSTAT 0
SET ENHDIALSTAT 0
# PRODUCT_LINE_SETTINGS
IF $MODEL4 SEQ 1603 GOTO SETTINGS16XX
IF $MODEL4 SEQ 1608 GOTO SETTINGS16XX
IF $MODEL4 SEQ 1616 GOTO SETTINGS16XX
IF $MODEL4 SEQ 4601 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4602 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4610 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4620 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4621 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4622 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4625 GOTO SETTINGS46XX
IF $MODEL4 SEQ 4630 GOTO SETTINGS46XX
IF $MODEL4 SEQ 9610 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9620 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9630 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9640 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9650 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9670 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9608 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9611 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9621 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9641 GOTO SETTINGS96X1
GOTO PER_MODEL_SETTINGS
# SETTINGS96X1
SET UNNAMEDSTAT 0
IF $SIG_IN_USE SEQ H323 GOTO SETTINGS96X1H323
SET TLSSRVRID 0
SET SUBSCRIBE_SECURITY 0
SET ENFORCE_SIPS_URI 0
GOTO PER_MODEL_SETTINGS
# SETTINGS96X1H323
GOTO PER_MODEL_SETTINGS
# SETTINGS96X0
GOTO PER_MODEL_SETTINGS
# SETTINGS16XX
GOTO PER_MODEL_SETTINGS
# SETTINGS46XX
GOTO PER_MODEL_SETTINGS
# PER_MODEL_SETTINGS
IF $MODEL4 SEQ 1603 GOTO SETTINGS1603
IF $MODEL4 SEQ 1608 GOTO SETTINGS1608
IF $MODEL4 SEQ 1616 GOTO SETTINGS1616
IF $MODEL4 SEQ 1692 GOTO SETTINGS1692
IF $MODEL4 SEQ 16CC GOTO SETTINGS16CC
IF $MODEL4 SEQ 3631 GOTO SETTINGS3631
IF $MODEL4 SEQ 364X GOTO SETTINGS364X
IF $MODEL4 SEQ 4601 GOTO SETTINGS4601
IF $MODEL4 SEQ 4602 GOTO SETTINGS4602
IF $MODEL4 SEQ 4610 GOTO SETTINGS4610
IF $MODEL4 SEQ 4620 GOTO SETTINGS4620
IF $MODEL4 SEQ 4621 GOTO SETTINGS4621
IF $MODEL4 SEQ 4622 GOTO SETTINGS4622
IF $MODEL4 SEQ 4625 GOTO SETTINGS4625
IF $MODEL4 SEQ 4630 GOTO SETTINGS4630
IF $MODEL4 SEQ 9610 GOTO SETTINGS9610
IF $MODEL4 SEQ 9620 GOTO SETTINGS9620
IF $MODEL4 SEQ 9630 GOTO SETTINGS9630
IF $MODEL4 SEQ 9640 GOTO SETTINGS9640
IF $MODEL4 SEQ 9650 GOTO SETTINGS9650
IF $MODEL4 SEQ 9670 GOTO SETTINGS9670
IF $MODEL4 SEQ 9601 GOTO SETTINGS9601
IF $MODEL4 SEQ 9608 GOTO SETTINGS9608
IF $MODEL4 SEQ 9611 GOTO SETTINGS9611
IF $MODEL4 SEQ 9621 GOTO SETTINGS9621
IF $MODEL4 SEQ 9641 GOTO SETTINGS9641
GOTO GROUP_SETTINGS
# SETTINGS1603
GOTO GROUP_SETTINGS
# SETTINGS1608
GOTO GROUP_SETTINGS
# SETTINGS1616
GOTO GROUP_SETTINGS
# SETTINGS1692
GOTO GROUP_SETTINGS
# SETTINGS16CC
GOTO GROUP_SETTINGS
# SETTINGS3631
GOTO GROUP_SETTINGS
# SETTINGS364X
GOTO GROUP_SETTINGS
# SETTINGS4601
GOTO GROUP_SETTINGS
# SETTINGS4602
GOTO GROUP_SETTINGS
# SETTINGS4610
GOTO GROUP_SETTINGS
# SETTINGS4620
GOTO GROUP_SETTINGS
# SETTINGS4621
GOTO GROUP_SETTINGS
# SETTINGS4622
GOTO GROUP_SETTINGS
# SETTINGS4625
GOTO GROUP_SETTINGS
# SETTINGS4630
GOTO GROUP_SETTINGS
# SETTINGS9610
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9620
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9630
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9640
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9650
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9670
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO GROUP_SETTINGS
# SETTINGS9601
GOTO GROUP_SETTINGS
# SETTINGS9608
GOTO GROUP_SETTINGS
# SETTINGS9611
GOTO GROUP_SETTINGS
# SETTINGS9621
SET WEATHERAPP
SET WORLDCLOCKAPP
SET WMLHELPSTAT 0
GOTO GROUP_SETTINGS
# SETTINGS9641
SET WEATHERAPP
SET WORLDCLOCKAPP
SET WMLHELPSTAT 0
GOTO GROUP_SETTINGS
# GROUP_SETTINGS
IF $GROUP SEQ 1 GOTO GROUP_1
IF $GROUP SEQ 2 GOTO GROUP_2
IF $GROUP SEQ 3 GOTO GROUP_3
IF $GROUP SEQ 4 GOTO GROUP_4
IF $GROUP SEQ 5 GOTO GROUP_5
GOTO END
# GROUP_1
GOTO END
# GROUP_2
GOTO END
# GROUP_3
GOTO END
# GROUP_4
GOTO END
# GROUP_5
GOTO END
# SETTINGSSIP96xx
SET TLSSRVRID 0
SET SUBSCRIBE_SECURITY 0
SET ENFORCE_SIPS_URI 0
GOTO GROUP_SETTINGS
# END

 

[chriscon]

My mistake your release is 10
So try J100settings.txt

 

[DamianRussoNEC]

chriscon, you are the man.

Im delete this two files:

>>>> SET PHNMOREEMERGNUMS "100,101,107"
>>>> SET PHNEMERGNUM "100"
and modify >>>>SET INTER_DIGIT_TIMEOUT 5 TO 3.

Reboot the J129 and works fine.

THANK YOU VERY MUCH FOR YOUR SUPPORT, IT HAS BEEN A GREAT HELP. WISH YOU A HAPPY NEW YEAR

This is the original information from ip500v2:

ET SIMULTANEOUS_REGISTRATIONS 1
SET ENABLE_AVAYA_ENVIRONMENT 0
SET SUBSCRIBE_LIST_NON_AVAYA "reg,message-summary,avaya-ccs-profile"
SET MUTE_ON_REMOTE_OFF_HOOK 0
SET DISCOVER_AVAYA_ENVIRONMENT 0
SET PSTN_VM_NUM "VM.user"
SET ENABLE_RECORDING 0
SET BLUETOOTHSTAT 1
SET CONFERENCE_TYPE 1
SET ENABLE_PRESENCE 0
SET INSTANT_MSG_ENABLED 0
SET ENABLE_IPOFFICE 1
SET SIPREGPROXYPOLICY "alternate"
SET SIPCONFERENCECONTINUE 0
SET ENABLE_CONTACTS 1
SET ENABLE_SHOW_EMERG_SK 0
SET ENABLE_SHOW_EMERG_SK_UNREG 0
SET SUBSCRIBE_SECURITY 0
SET RTCPCONT 1
SET RTCP_XR 1
SET USE_QUAD_ZEROES_FOR_HOLD 0
SET ENABLE_EARLY_MEDIA 1
SET PHY1STAT 1
SET PHY2STAT 1
SET PHY2TAGS 0
SET DHCPSTD 0
SET ICMPDU 1
SET ICMPRED 0
SET BAKLIGHTOFF 120
SET AUDASYS 3
SET AUDIOENV 1
SET PHONE_LOCK_IDLETIME 0
SET LOCALLY_ENFORCE_PRIVACY_HEADER 0
SET PHNMUTEALERT_BLOCK 0
SET ENABLE_PHONE_LOCK 1
SET CONTROLLER_SEARCH_INTERVAL 4
SET FAILBACK_POLICY "auto"
SET FAST_RESPONSE_TIMEOUT 4
SET RINGTONES ""
SET RINGTONESTYLE 0
SET G726_PAYLOAD_TYPE 110
SET SYMMETRIC_RTP 1
SET RTP_PORT_RANGE 40
SET SIG_PORT_LOW 1024
SET SIG_PORT_RANGE 64511
SET MYCERTCAID "CAIdentifier"
SET MYCERTKEYLEN 1024
SET MYCERTRENEW 90
SET MYCERTWAIT 1
SET NO_DIGITS_TIMEOUT 50
SET INTER_DIGIT_TIMEOUT 5
SET TCP_KEEP_ALIVE_STATUS 1
SET TCP_KEEP_ALIVE_TIME 30
SET TCP_KEEP_ALIVE_INTERVAL 5
SET DAYLIGHT_SAVING_SETTING_MODE 0
SET DSTOFFSET ""
SET SECURECALL 0
SET SSH_ALLOWED 2
SET SSH_BANNER_FILE ""
SET SSH_IDLE_TIMEOUT 10
SET LLDP_ENABLED 1
SET PLUS_ONE 1
SET INSTANT_MSG_ENABLED 0
SET ENABLE_MODIFY_CONTACTS 0
SET ENABLE_MULTIPLE_CONTACT_WARNING 0
SET ENABLE_REDIAL 1
SET ENABLE_REDIAL_LIST 1
SET ENABLE_CALL_LOG 1
SET PROVIDE_LOGOUT 0
SET POE_CONS_SUPPORT 1
SET SUBSCRIBE_SECURITY 0
SET PHNNUMOFSA 2
SET DATESEPARATOR /
SET DATETIMEFORMAT 0
SET DIALWAIT 5
SET RTCPMONPORT "5005"
SET RTCPMONPERIOD 5
SET APPSTAT 0
SET PROCSTAT 0
SET ENHDIALSTAT 0
SET PHNCC 1
SET PHNDPLENGTH 7
SET PHNIC 011
SET PHNLD 1
SET PHNLDLENGTH 10
SET PHNOL ""
SET QKLOGINSTAT 1
SET VLANTEST 60
SET HTTPPORT 80
SET USER_STORE_URI "

http://192.168.20.120:80/user"

SET SIPDOMAIN 192.168.20.120
SET CONFERENCE_FACTORY_URI ConfServer@192.168.20.120

SET SIP_CONTROLLER_LIST 192.168.20.120:5060;transport=tcp

SET AUTH 0
SET ENFORCE_SIPS_URI 0
SET ENCRYPT_SRTCP 0
SET ENABLE_G711A 1
SET ENABLE_G711U 1
SET ENABLE_G729 1
SET ENABLE_G722 0
SET ENABLE_G726 0
SET DTMF_PAYLOAD_TYPE 101
SET GMTOFFSET -3:00
SET SNTPSRVR ""
SET DSTOFFSET 0
SET TRUSTCERTS WebRootCA.pem
SET MEDIAENCRYPTION 9
SET RTCPMON 192.168.20.120
SET DSCPAUD 46
SET DSCPSIG 34
SET RTP_PORT_LOW 49152
SET SEND_DTMF_TYPE 2
SET TLSSRVRID 0
SET COUNTRY Argentina
SET ISO_SYSTEM_LANGUAGE en_US
SET RINGTONESTYLE 0
SET PHNMOREEMERGNUMS "100,101,107"
SET PHNEMERGNUM "100"
SET LANGUAGES Mlf_J129_LatinAmericanSpanish.xml,Mlf_J129_BrazilianPortuguese.xml,Mlf_J129_CanadianFrench.xml,Mlf_J129_Italian.xml
SET SYSTEM_LANGUAGE Mlf_J129_LatinAmericanSpanish.xml