Avaya IX Workplace (Equinox)

[fondog2]

Hello,
We are in the process of vetting the soft phone portion of this application before moving forward and having some issues. We are on release 7.1 for CM, System and Session. We copied our current 46xxsettings file and renamed it so this application only pulls info from the test txt file. Had our DNS group build the PRT, SRV and TXT records for it to query. From what I was reading in the very vague documentation nothing really to change in the settings file. When opening the client (Windows) enter the email address and it logs in, but then we have to log out to configure the phone and calendar piece. Once we do that we can make outbound calls but the inbound do not work. We get a message when you click on the people icon on the top left to sign out of "No incoming call features available". We set this up as TCP so we wouldn't have to add the certs and the station is built as dual registration. If anyone has any ideas on how to get this message error resolved so we can receive calls I would appreciate it. If the testing proves successful for the client then we would be looking to do an Avaya Device Services deployment.

Thank you,

 

[jimbojimbo]

No incoming call features means your PPM data is not reaching the endpoint. TraceSM and look at the PPM data. Typically it is a number format issue not matching the Comm Profile of the station. Verify your public or private numbering plan.

No inbound typically means you failed to configure the OPS portion of the station.

There are numerous parameters which you will need to learn and set in order to automatically configure the client.

 

[fondog2]

jimbo,
The first portion has to do with my station. I built a new one and it works. The auto configuration isn't working because the US is closing the http port on the US so the client can't get to the txt file. I was setting this up with http and TCP just for testing. With that said we are going to flip it to TLS and use our third party certs but where do these get loaded? Or do you add a path in the txt file to point at System Manager? Or does the cert need to be loaded on the US with a path in the txt file? The documentation left out a lot of stuff needed in the txt file but I was able to find a youtube video that went through these like SAC enable/disable and EC500 enable/disable. I appreciate the assistance.

Thank you

 

[Stinney]

I'd be interested in what you did to resolve the No Inbound Call Features, as I am having the same issue and I did already change the OPS.

I'm also just doing TCP for now and not using any 46xxsettings file, just doing a manual config of the client.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[fondog2]

Stinney,
Sorry I have been out of pocket lately. You will need to add a bunch of items to your new 46xxsettings file. See below. I have all this working without AADS and it does the auto-config for PC's and Laptops.


SET EC500ENABLED 1
SET STATION_SECURITY_ENABLED 0
SET EC500VOICEMAILNUMBER add your pilot extension here
SET FNUSACCANCEL feature access code here
SET FNUSACENABLE feature access code here
SET FNUCFWDENABLE feature access code here
SET FNUCFWDDISABLE feature access code here
SET DIRENABLED 1
SET DIRSSO 1
SET DIRSRVR address for directory service
SET DIRSRVRPRT 636 is the TLS port
SET DIRTOPDN DC=your domain,DC=com
SET DIRSECURE 1
SET DIRMATTRIBUTE
SET DIRUSEIMDOMAIN 1
SET DIRTYPE ACTIVEDIRECTORY
SET DIRSCOPE LDAP_SCOPE_SUBTREE
SET DIRTIMEOUT 100
SET DIRMAXENTRIES 50
SET DIR_CONTACT_RESOLUTION_ENABLED
SET ENABLE_OUTLOOK_ADDON 1
SET EWSENABLED 1
SET EWSSERVERADDRESS web address for your exchange server
SET EWSDOMAIN domain name here
SET EWSSSO 1
SET ENABLE_CALENDAR 1
SET OUTLOOK_CALL_CONTACT 1
SET ENABLE_BROWSER_EXTENSION 1

 

[LJDirk]

Here a Auto-Configuration from our Lab Environment (AADS / LDAP Group Auto Config with SplitDNS, SSO, Web Deployment):

## File Generation Notes
## Avaya Dynamic Configuration Service does not recognize User-Agent - Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Firefox/68.0

SET SIP_CONTROLLER_LIST "SMa FQDN:5061;transport=TLS,SMb FQDN:5061;transport=TLS"
SET SIPPROXYSRVR SMa FQDN
SET SIPPORT 5061
SET SIPSECURE 1
SET SIPENABLED 1
SET SIPDOMAIN our_sip_domain
SET SIPUSERNAME SIP_Handle_from_User
SET SIPHA1 2295d2xxxxxxxxxx150d4bxxxxx
SET SETTINGS_FILE_URL

https://AADS

FQDN/acs/resources/configurations
SET ESMSSO 1
SET ESMREFRESH 0
SET ACSSRVR AADS FQDN
SET TRUST_STORE 1
SET APPCAST_ENABLED 1
SET ESMSECURE 1
SET APPCAST_CHECK_INTERVAL 1
SET ACSSSO 1
SET DNSSRVR "10.xx.x.xx,8.8.8.8"
SET SETTINGS_CHECK_INTERVAL 1
SET TRUSTCERTS

https://AADS

FQDN:8543/SystemManagerCA.cacert.crt
SET APPCAST_URL

https://AADS

FQDN:443/acs/resources/webdeployment
SET ACSSECURE 1
SET ESMSRVR PMM FQDN (Breeze)
SET ESMPORT 443
SET ACSPORT 443
SET ESMENABLED 1
SET AUTOCONFIG_USESSO 1
SET ENABLE_AVAYA_CLOUD_ACCOUNTS 0
SET ESMHIDEONDISCONNECT 0
SET ACSENABLED 1
SET TLSSRVRID 0
SET FQDN_IP_MAP "SMa FQDN=SMa FQDN,SMb FQDN=SMb FQDN"
SET GMTOFFSET 1:00
SET LANGSYS mlf_96x1_v204_german.txt
SET ENABLE_PRESENCE 1
SET ENABLE_WEBSERVER 1
SET WEBSERVER_ON_HTTP 1
SET COUNTRY Germany
SET ENABLE_CALL_LOG 1
SET CONFIG_SERVER_SECURE_MODE 1
SET USER_STORE_URI

http://10.xx.x.xx

SET DESSTAT 0
SET CONFIG_SERVER SMa FQDN
SET DISCOVER_AVAYA_ENVIRONMENT 1
SET DATETIMEFORMAT 3
SET PROVIDE_LOGOUT 1
SET TIMEFORMAT 1
SET LANG1FILE mlf_96x1_v204_german.txt
SET ENABLE_AVAYA_ENVIRONMENT 1
SET DATESEPARATOR .
SET ENCRYPT_SRTCP 1
SET ENFORCE_SIPS_URI 1
SET DATEFORMAT %d.%m.%Y
SET SNTPSRVR 10.xx.x.x
SET LOCKED_PREFERENCES "SIP_CONTROLLER_LIST,SIPPROXYSRVR,SIPPORT,SIPSECURE,SIPENABLED,SIPDOMAIN,SIPUSERNAME,SIPHA1,SETTINGS_FILE_URL,ESMSSO,ESMREFRESH,ACSSRVR,TRUST_STORE,APPCAST_ENABLED,ESMSECURE,APPCAST_CHECK_INTERVAL,ACSSSO,DNSSRVR,SETTINGS_CHECK_INTERVAL,TRUSTCERTS,APPCAST_URL,ACSSECURE,ESMSRVR,ESMPORT,ACSPORT,ESMENABLED,AUTOCONFIG_USESSO,ENABLE_AVAYA_CLOUD_ACCOUNTS,ESMHIDEONDISCONNECT,ACSENABLED,TLSSRVRID,FQDN_IP_MAP,GMTOFFSET,LANGSYS,ENABLE_PRESENCE,ENABLE_WEBSERVER,WEBSERVER_ON_HTTP,COUNTRY,ENABLE_CALL_LOG,CONFIG_SERVER_SECURE_MODE,USER_STORE_URI,DESSTAT,CONFIG_SERVER,DISCOVER_AVAYA_ENVIRONMENT,DATETIMEFORMAT,PROVIDE_LOGOUT,TIMEFORMAT,LANG1FILE,ENABLE_AVAYA_ENVIRONMENT,DATESEPARATOR,ENCRYPT_SRTCP,ENFORCE_SIPS_URI,DATEFORMAT,SNTPSRVR"
SET OBSCURE_PREFERENCES ""

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