Hi can anyone help me with the following scenario.
I am trying to intergrate a definity CM 2.0.2 with 2 x Avaya IR 3.0 servers
IR Server 1 - integration is done via IP Stations, i put the stations in a hunt group and in the vector i have a route to command to the hunt group.The IR answers ok and works but the solution requires the CLI being picked up by the IR. I know the CLI is being presented by the CM because i logged into one of the IP Stations as a softphone and low and behold CLI is present.
IR Server 2 - integration here is done via a ds1 with stations/agent ids and a Skill stations set up as VRUFD this time i route the call to the IR from the vector with the following "converse-on skill 100 pri h passing ani and none"
the same problem occurs the IR answeres the call but dosnt pick up any CLI.
all feedback is greatly recieved
many thanks in advance
I am trying to intergrate a definity CM 2.0.2 with 2 x Avaya IR 3.0 servers
IR Server 1 - integration is done via IP Stations, i put the stations in a hunt group and in the vector i have a route to command to the hunt group.The IR answers ok and works but the solution requires the CLI being picked up by the IR. I know the CLI is being presented by the CM because i logged into one of the IP Stations as a softphone and low and behold CLI is present.
IR Server 2 - integration here is done via a ds1 with stations/agent ids and a Skill stations set up as VRUFD this time i route the call to the IR from the vector with the following "converse-on skill 100 pri h passing ani and none"
the same problem occurs the IR answeres the call but dosnt pick up any CLI.
all feedback is greatly recieved
many thanks in advance