Avaya IPOffice Media Mananager show "license not available and the evaluation period is ended&q

[Mateo Gonzalez]

Hi everyone

I have a system IPOffice App Server R11.1 And it has VMPro MEdia Manager License. However, over webmanager show screen popup with this message "license not available and the evaluation period is ended". The recording are available and I can download it.

Do i should worry for this? and, How I can remove this error each time that I into to webmanager.

Thank you for all your answers

 

[IPOTS]

What does it show in SSA?
Resources>Licenses

Try restarting the web manager service and see if it clears the alarm.

 

[Mateo Gonzalez]

Hi Friend!

Thank you for your help. I have already restarted both WEB services and the entire system both app server and IPO500V2 but the alarm persists.

In the SSA does not show any alarm, and in the licenses, it says VMPro Media manager installed (1) in use (1).

I could also validate on the VMPro client tool in Help-About, and I saw that the VMPro recorder license is licensed and active.

I don't know where else to try or if it is a product error. Avaya has not confirmed anything. This is IP Office R11.1.2300

 

[IPOTS]

Sound like a bug, If SSA shows it active you should be fine.

 

[Mateo Gonzalez]

Hi team

I tell you that I was should Reinstalled the App Server because the root password are corrupt. I am install again. I will tell you what happen

:/
I will not stop trying!