Avaya IPOCC just freezes suddenly and all agents are logged out

[charlesSmart]

Hello,

We have been experiencing an issue where by all Avaya IPOCC Applications stop working.

Agents are logged out
Wallboard is off
No Inbound calls

Until the server is restarted before everything goes back to normal.

Has anyone experienced this issue before?

 

[janni78]

Usually it's a configuration issue, but someone needs to look at your system to see what is causing this, there is no one thing to solve it.

"Trying is the first step to failure..." - Homer

 

[janni78]

You should be able to see in the logs what is failing.

"Trying is the first step to failure..." - Homer

 

[charlesSmart]

I checked the logs, couldn't get a certain reason.

Do you know what particular "log file" would show what is causing the malfunction?

 

[janni78]

Most likely Chap or Taskserver, but could be something else.

"Trying is the first step to failure..." - Homer

 

[charlesSmart]

Okay.Thanks