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Avaya IPO Vs MS Dynamics

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Barahm

Technical User
Jan 3, 2019
34
CA
Hi,
I have IPO Version 11 and the customer is asking if we can integrate the Phone system with MS Dynamics.
Did anyone try that? What do we need to get this integration done to achieve Click to dial, Pop up screen, etc..

Do we need TAPI? Do we need SSL certificate?
Best Regards;
 
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