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Avaya IPO R10.1 and Polycom IP6000 Cannot Dial Externally over PRI

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effectivecommunicat

effectivecommunicat

IS-IT--Management
Jan 19, 2009
148
US
Hi,

I have a new install of a 500v2 at R10.1 and I have (40) 9600 IP phones and 1 existing Polycom IP6000 that the customer had with a previous system and all use a Comcast PRI to dial out. Everything is working as planned except the IP6000. We defaulted it and followed the setup guide (I have also set up several IP7000 phones, but this is the first 6000). The phone is registered and i can make and receive internal calls. I can also receive external inbound calls. The problem is that it will not let me make outbound external calls. I tried forcing out the main DID via short code and no luck. I have also copied the dial plan from a working IP7000 and that appears to work fine. When i make a call using 9 and the 10 digit number, i can show the call seizes channel 23 on the PRI and is sending the 10 digits I dialed.

I have a call into the carrier (Comcast) but wanted to see if anyone has ideas or experience. I have looked through other tek-tip posts and there is only one similar, but the fix was forcing out caller ID which i have tried.

Thanks!

effectivecommunicat
ACIS, ACSS Certified
 
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I have 10 of these phones and they work.
What is the firmware version on the polycom ?
What does the monitor trace show ?
 
Upvote 0 Downvote
Firmware is:
Home
Phone Information
Phone Model SoundStation IP 6000
Part Number 3111-15600-001 Rev:W
MAC Address 00:04:F2:07:8C:E2
IP Address 10.51.1.54
UC Software Version 4.0.8.1972
BootROM Software Version 5.0.5.2324



Here is the trace:
59909027mS SIP Rx: UDP 10.51.1.54:5060 -> 10.51.1.201:5060
REGISTER sip:10.51.1.201:5060 SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bKe10ed656B43DEEFB
From: "152" <sip:152@10.51.1.201>;tag=C37A77FC-51B91DE1
To: <sip:152@10.51.1.201>
CSeq: 46 REGISTER
Call-ID: 76709dd0-e6156535-fd646fa@10.51.1.54
Contact: <sip:152@10.51.1.54>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Authorization: Digest username="152", realm="ipoffice", nonce="ab511a20191636e5588b", uri="sip:10.51.1.201:5060", response="046a2626e359be65c555b24aebc52395", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0

59909029mS SIP Reg/Opt Rx: phone
REGISTER sip:10.51.1.201:5060 SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bKe10ed656B43DEEFB
From: "152" <sip:152@10.51.1.201>;tag=C37A77FC-51B91DE1
To: <sip:152@10.51.1.201>
CSeq: 46 REGISTER
Call-ID: 76709dd0-e6156535-fd646fa@10.51.1.54
Contact: <sip:152@10.51.1.54>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Authorization: Digest username="152", realm="ipoffice", nonce="ab511a20191636e5588b", uri="sip:10.51.1.201:5060", response="046a2626e359be65c555b24aebc52395", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0

59909030mS Sip: SIPDialog f5534294 created, dialogs 1 txn_keys 1
59909032mS SIP Reg/Opt Tx: phone
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bKe10ed656B43DEEFB
From: "152" <sip:152@10.51.1.201>;tag=C37A77FC-51B91DE1
Call-ID: 76709dd0-e6156535-fd646fa@10.51.1.54
CSeq: 46 REGISTER
User-Agent: IP Office 10.1.0.2.0 build 2
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:152@10.51.1.54>
Date: Fri, 25 May 2018 15:06:38 GMT
Expires: 180
Supported: timer
Server: IP Office 10.1.0.2.0 build 2
To: <sip:152@10.51.1.201>;tag=f846ab4f9959dbb7
Content-Length: 0

59909032mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bKe10ed656B43DEEFB
From: "152" <sip:152@10.51.1.201>;tag=C37A77FC-51B91DE1
Call-ID: 76709dd0-e6156535-fd646fa@10.51.1.54
CSeq: 46 REGISTER
User-Agent: IP Office 10.1.0.2.0 build 2
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:152@10.51.1.54>
Date: Fri, 25 May 2018 15:06:38 GMT
Expires: 180
Supported: timer
Server: IP Office 10.1.0.2.0 build 2
To: <sip:152@10.51.1.201>;tag=f846ab4f9959dbb7
Content-Length: 0

59909033mS Sip: PortmStandardSipPhone::ConfigureNat 152 initialize 1 ipo behind nat 0 nat_media_helper 0
59909033mS Sip: SIPDialog f5534294 deleted, dialogs 0 txn_keys 1

********** SysMonitor v10.1.0.2.0 build 2 [connected to 10.51.1.201 (MWR)] **********
59920855mS SIP Rx: UDP 10.51.1.54:5060 -> 10.51.1.201:5060
INVITE sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>
CSeq: 1 INVITE
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Supported: 100rel,replaces
Allow-Events: conference,talk,hold
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 322

v=0
o=- 1418221815 1418221815 IN IP4 10.51.1.54
s=Polycom IP Phone
c=IN IP4 10.51.1.54
t=0 0
a=sendrecv
m=audio 2230 RTP/AVP 102 0 8 18 127
a=rtpmap:102 G7221/16000
a=fmtp:102 bitrate=32000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:127 telephone-event/8000
59920858mS SIP Call Rx: phone
INVITE sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>
CSeq: 1 INVITE
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Supported: 100rel,replaces
Allow-Events: conference,talk,hold
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 322

v=0
o=- 1418221815 1418221815 IN IP4 10.51.1.54
s=Polycom IP Phone
c=IN IP4 10.51.1.54
t=0 0
a=sendrecv
m=audio 2230 RTP/AVP 102 0 8 18 127
a=rtpmap:102 G7221/16000
a=fmtp:102 bitrate=32000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:127 telephone-event/8000
59920862mS Sip: SIPDialog f5207580 created, dialogs 1 txn_keys 1
59920862mS Sip: 0a3301c90000084e 293.2126.0 330 LibertyConferen.0(f5207580) mPRACK is supported, PreProcessMsg
59920864mS SIP Call Tx: phone
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59920864mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59920866mS Sip: 0a3301c90000084e 293.2126.0 330 LibertyConferen.0(f5207580) SetRfc2833TxPayload: use RFC2833 for dtmf
59920879mS Sip: 0a3301c90000084e 293.2126.0 330 LibertyConferen.0(f5207580) SetLocalRTPAddress to 10.51.1.201:46750
59920882mS SIP Call Tx: phone
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Contact: <sip:96512299630@10.51.1.201:5060;transport=udp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
RSeq: 1161237123
Require: 100rel
Content-Type: application/sdp
Content-Length: 202

v=0
o=UserA 2400023260 3773787378 IN IP4 10.51.1.201
s=Session SDP
c=IN IP4 10.51.1.201
t=0 0
m=audio 46750 RTP/AVP 0 127
a=rtpmap:0 PCMU/8000
a=rtpmap:127 telephone-event/8000
a=fmtp:127 0-15
59920882mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Contact: <sip:96512299630@10.51.1.201:5060;transport=udp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
RSeq: 1161237123
Require: 100rel
Content-Type: application/sdp
Content-Length: 202

v=0
o=UserA 2400023260 3773787378 IN IP4 10.51.1.201
s=Session SDP
c=IN IP4 10.51.1.201
t=0 0
m=audio 46750 RTP/AVP 0 127
a=rtpmap:0 PCMU/8000
a=rtpmap:127 telephone-event/8000
a=fmtp:127 0-15
59921018mS SIP Rx: UDP 10.51.1.54:5060 -> 10.51.1.201:5060
PRACK sip:96512299630@10.51.1.201:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK199a87a837A0DC0D
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
CSeq: 2 PRACK
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
RAck: 1161237123 1 INVITE
Max-Forwards: 70
Content-Length: 0

59921020mS SIP Call Rx: phone
PRACK sip:96512299630@10.51.1.201:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK199a87a837A0DC0D
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
CSeq: 2 PRACK
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
RAck: 1161237123 1 INVITE
Max-Forwards: 70
Content-Length: 0

59921021mS SIP Call Tx: phone
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK199a87a837A0DC0D
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 2 PRACK
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59921022mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK199a87a837A0DC0D
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 2 PRACK
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0


********** SysMonitor v10.1.0.2.0 build 2 [connected to 10.51.1.201 (MWR)] **********
59931759mS SIP Rx: UDP 10.51.1.54:5060 -> 10.51.1.201:5060
CANCEL sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>
CSeq: 1 CANCEL
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Max-Forwards: 70
Content-Length: 0

59931761mS SIP Call Rx: phone
CANCEL sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>
CSeq: 1 CANCEL
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Max-Forwards: 70
Content-Length: 0

59931762mS SIP Call Tx: phone
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 CANCEL
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59931762mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 CANCEL
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59931763mS SIP Call Tx: phone
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59931763mS SIP Tx: UDP 10.51.1.201:5060 -> 10.51.1.54:5060
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
CSeq: 1 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.2.0 build 2
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
Content-Length: 0

59931768mS Sip: SIPDialog f5207580 deleted, dialogs 0 txn_keys 2
59931810mS SIP Rx: UDP 10.51.1.54:5060 -> 10.51.1.201:5060
ACK sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
CSeq: 1 ACK
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Max-Forwards: 70
Content-Length: 0

59931812mS SIP Call Rx: phone
ACK sip:96512299630@10.51.1.201:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.51.1.54;branch=z9hG4bK1051114f3D13EDD4
From: "152" <sip:152@10.51.1.201>;tag=169D0B65-E08A372A
To: <sip:96512299630@10.51.1.201;user=phone>;tag=f42804878dbb6aaa
CSeq: 1 ACK
Call-ID: 5606a0b9-48be7dfe-4d8259a3@10.51.1.54
Contact: <sip:152@10.51.1.54>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SSIP_6000-UA/4.0.8.1972
Accept-Language: en
Max-Forwards: 70
Content-Length: 0

59931812mS Sip: SIPDialog f5207580 created, dialogs 1 txn_keys 2
59931813mS Sip: SIPDialog f5207580 deleted, dialogs 0 txn_keys 2

********** Warning: Logging to Screen Stopped **********



effectivecommunicat
ACIS, ACSS Certified
 
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