Avaya IPO 9 3rd Party SIP device (Polycom) connected remotely

[Erik Olson]

Hello,

I have a Polycom 331 that works fine with a VPN but I am unable to connect successfully from the outside. Using Zoiper on my smartphone has the same result.

I can see in the monitor log where the devices are trying to register and then they time-out.

I've seen some vague hints that IP Office 500 R9 does not allow remote 3rd party SIP extensions but I have not found a clear confirmation that this is so.

Can 3rd Party SIP devices work with IPO500 R9?

Is there anything I need in addition to the 3rd Party licenses?

 

[Pepp77]

It does, you just need to configure the system to allow them as by default it is off.

| ACSS SME |

 

[Erik Olson]

Thank you for your response!

Do I need a Power User or Teleworker license? Or would the 3rd Party SIP Endpoint license be enough to allow me to register an external SIP phone?

 

[Pepp77]

3rd Party SIP endpoint on its own, with the correct LAN/VoIP settings setup.

| ACSS SME |